Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAMETRIA WARE

Fairburn

Summary

Dedicated and results-driven Customer Service Representative with over 10 years of experience providing exceptional support to customers in high-volume, fast-paced environments. Skilled at building rapport, resolving complaints, and ensuring customer satisfaction while consistently meeting performance metrics. Adept at utilizing CRM systems to manage customer inquiries efficiently and maintaining detailed documentation for quality assurance. Strong problem-solving and communication abilities, combined with a passion for delivering outstanding service, ensure a seamless customer experience.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Chime Solutions
01.2022 - 05.2025
  • Handled an average of 50+ customer inquiries daily via phone, email, and live chat, maintaining a 95% customer satisfaction rating
  • Resolved complex customer complaints and disputes, reducing escalation rates by 20% through proactive problem-solving techniques
  • Utilized CRM systems (Salesforce and Zendesk) to log customer interactions, track resolutions, and generate actionable reports for management
  • Collaborated with cross-functional teams, including sales and technical support, to streamline communication and enhance the customer experience

Customer Support Specialist

Walmart
06.2019 - 01.2022
  • Company Overview: Remote
  • Delivered personalized customer service, addressing diverse inquiries and resolving issues in a timely and professional manner
  • Trained and mentored new team members, sharing best practices to ensure adherence to company standards
  • Analyzed customer feedback to identify common pain points, leading to the implementation of process improvements that enhanced efficiency
  • Assisted with upselling and cross-selling initiatives, increasing revenue by 15% through product recommendations aligned with customer needs
  • Remote

Customer Care Specialist

Manor Lake
Snellville
02.2019 - 01.2021
  • Conducted comprehensive intake assessments to identify residents’ physical, emotional, and social needs.
  • Developed and implemented personalized care plans, adjusting support as resident needs evolved.
  • Coordinated with healthcare professionals, therapists, and family members to ensure a holistic approach to resident well-being.
  • Actively monitored resident progress, intervening proactively to enhance outcomes and quality of life.
  • Maintained accurate, confidential records in compliance with HIPAA and organizational policies.
  • Delivered empathetic support and effective communication to residents and their families, fostering trust and satisfaction.

Education

High School Diploma -

Skills

  • Customer Relationship Management (CRM) Tools
  • Conflict Resolution
  • Problem-Solving
  • Time Management
  • Multitasking
  • Active Listening
  • Empathy
  • Strong Verbal Communication Skills
  • Strong Written Communication Skills
  • Proficiency in Microsoft Office Suite
  • Proficiency in Google Workspace
  • Call Center Operations
  • Confidential Recordkeeping & HIPAA Compliance
  • Data Entry
  • Documentation Accuracy
  • Upselling Techniques
  • Cross-Selling Techniques
  • Customer Feedback Analysis
  • Process Improvement
  • Workflow Optimization
  • Team Collaboration
  • Cross-Functional Coordination
  • Resource & Referral Coordination
  • Crisis Intervention & Emotional Support
  • Multidisciplinary Collaboration (with healthcare providers, and social workers

Timeline

Customer Service Representative

Chime Solutions
01.2022 - 05.2025

Customer Support Specialist

Walmart
06.2019 - 01.2022

Customer Care Specialist

Manor Lake
02.2019 - 01.2021

High School Diploma -

Similar Profiles

CREATE PROFILE
DAMETRIA WARE