Damian Williams
Atlanta
Summary
Experienced hospitality professional with 12 years in fast-paced restaurant and bar environments. Expertise in providing exceptional guest service, upselling menu items, and ensuring a well-maintained workspace. Committed to creating memorable dining experiences. Aiming for a server or bartender role to apply skills in a dynamic setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender/Server
Americano Restaurant/Intercontinental Buckhead
Atlanta
01.2024 - 07.2025
- Crafted and served diverse cocktails, beers, and wines in fast-paced bar setting.
- Developed in-depth knowledge of mixing techniques and drink recipes for personalized customer recommendations.
- Maintained cleanliness and organization of bar area to comply with health and safety regulations.
- Handled cash transactions efficiently while processing payments accurately using POS system.
- Collaborated with kitchen staff for timely delivery of food orders to seated bar customers.
- Managed inventory by monitoring stock levels, placing orders, and conducting regular audits.
- Trained new bartenders on drink preparation, customer service, and POS system operations.
- Resolved customer complaints promptly to sustain high satisfaction levels.
Bartender
Dirty Rascal Restaurant/Tesserae-Thompson Buckhead
Atlanta
08.2022 - 01.2024
- Provided exceptional customer service by engaging with patrons, taking drink orders, and making recommendations based on their preferences
- Maintained a clean and organized bar area, restocking supplies as needed to ensure efficient operations
- Developed expertise in different types of spirits, wines, beers, and non-alcoholic beverages to offer detailed descriptions and suggestions to customers
- Followed all safety protocols regarding the handling of alcoholic beverages including checking IDs when necessary
- Participated in promotional events or themed nights by creating specialty cocktails that attracted new customers
- Suggested creative cocktail pairings with menu items leading to an increase in upselling opportunities
- Received multiple positive reviews from customers commending excellent drink quality and presentation skills
- Managed bar inventory, placing orders for restocking ingredients, beverages, glassware, or other necessary supplies
- Created signature cocktails unique to the establishment, attracting new customers and increasing sales
- Hyatt Hotels & Resorts
Bartender/Cocktail Server
St Regis Buckhead/Marriott Hotels & Resorts
Atlanta
10.2013 - 05.2022
- Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
- Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Managed cash transactions accurately and efficiently using POS system
- Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction
- Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery
- Maintained inventory levels of bar supplies such as glassware, napkins, straws, etc., notifying management when reordering was necessary
- Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours
- Worked collaboratively with kitchen staff to ensure accurate order preparation and timely delivery of food items
- Collaborated with bartenders to prepare garnishes and ingredients for cocktails, ensuring efficient workflow during busy shifts
- Marriott Hotels & Resorts
Education
High School -
TOWERS HIGH SCHOOL
Decatur, GA05-2013
Skills
- Beverage knowledge
- High-volume service experience
- Fine dining service and accuracy
- Cash handling and POS systems
- Drink menu development
- Conflict resolution and problem solving
- Cocktail preparation
- Wine and liquor expertise
- Attention to detail
Certification
- Tips Certification
- Georgia Food Handler's License
Timeline
Bartender/Server
Americano Restaurant/Intercontinental Buckhead
01.2024 - 07.2025
Bartender
Dirty Rascal Restaurant/Tesserae-Thompson Buckhead
08.2022 - 01.2024
Bartender/Cocktail Server
St Regis Buckhead/Marriott Hotels & Resorts
10.2013 - 05.2022
High School -
TOWERS HIGH SCHOOL