Damianna Henderson
Lithonia
Summary
I'm seeking a position as a Customer Service Representative and a Customer Service Manager by utilizing my experience as a team leader in a successful line of business. I'm offering top performance and the proven ability to analyze complex situations and design practical solutions. Known and respected for being a proven leader with excellent communication and interpersonal skills who effectively collaborates and fosters quality with all levels of staff.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Security Officer
Job1USA
Atlanta
11.2025 - Current
- Performed access control by checking identification and issuing visitor passes.
- Responded promptly to alarms and emergency situations, ensuring safety protocols were followed.
- Documented incidents and prepared reports for management review.
- Provided exceptional customer service by assisting visitors and answering inquiries.
Merchandiser/ Sales Rep relief
PepsiCo
Stone Mountain
07.2023 - 09.2024
- Responsible for ensuring that the right amount of goods are available in store and are being sold at the right price.
- Working closely with buyers and other merchandisers to plan product ranges.
- Meeting with suppliers, distributors and analysts.
- Managing budgets.
- Predicting sales and profits.
Security Guard
Securitas
Atlanta
01.2022 - 09.2023
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
- Investigates security breaches, incidents, and other alarming behavior.
- Controls traffic by directing drivers.
- Completes reports by recording observations, information, occurrences, and surveillance activities.
Department Manager/ Cashier/Electronic Associate/ Phone technician
Walmart
Lithonia
10.2020 - 07.2022
- Oversee three department, Infants, Girls, and Infants furniture by merchandising and keeping stock on merchandise for shoppers face to face contact with customers about products and etc.
- Daily routine is to, change on hands with items that are out of stock, keep best selling items on feature tracking, check for out date consumables, which include, formula, baby food, and shipping and receiving.
- Check sales for weekly and daily from last year to current year.
- Making sure all price changes are complete in all department's.
- Working as a electronic associate my duties connection mobile device and assist customers with there interest of video games, movies, DVD players, laptops and desktop, TV and etc.
- Repair and connect phone service.
- Operating pallet jack and forklift.
- Accept payments at checkout with cash, debit/credit, and checks.
- I was promoted within four months from an associate to a manager.
- I was also selected as employee of the month and selected for the Safety Team.
Education
Cosmetology - Cosmetology
Empire Beauty School
Morrow, GA 08.2019 - 01.2020
GED -
Perry Center
Jonesboro, GA 08.2018 - 01.2020
Skills
- Customer service
- Collaboration skills
- Problem solving
- Team leadership
Timeline
Security Officer
Job1USA
11.2025 - Current
Merchandiser/ Sales Rep relief
PepsiCo
07.2023 - 09.2024
Security Guard
Securitas
01.2022 - 09.2023
Department Manager/ Cashier/Electronic Associate/ Phone technician
Walmart
10.2020 - 07.2022
Cosmetology - Cosmetology
Empire Beauty School
08.2019 - 01.2020
GED -
Perry Center
08.2018 - 01.2020