Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Damion Freeman

Stockbridge

Summary

Dynamic Store Manager with a proven track record at Northern Tool and Equipment, excelling in inventory management and team leadership. Achieved significant sales growth through strategic merchandising and exceptional customer service. Skilled in performance evaluation and conflict resolution, fostering a motivated workforce to enhance operational efficiency and drive profitability.

Overview

29
29
years of professional experience

Work History

Store Manager

Northern Tool and Equipment
Conyers
02.1996 - Current
  • Supervised daily store operations and ensured compliance with company policies.
  • Managed inventory levels and organized stock for optimal customer access.
  • Trained staff on product knowledge and customer service best practices.
  • Scheduled employee shifts to maintain adequate coverage during peak hours.
  • Implemented merchandising strategies to enhance product visibility and sales.
  • Conducted regular team meetings to communicate goals and share updates.
  • Resolved customer inquiries and issues efficiently to maintain satisfaction.
  • Collaborated with regional managers on operational improvements and initiatives.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Performed regular price checks to ensure competitive pricing.
  • Developed strategies to maximize sales and profitability.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated POS system with new products and promotional offers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Organized promotional events to increase product awareness.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Planned special promotions or discounts based on market trends.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

DeKalb College
Clarkston, GA
06-1993

Skills

  • Inventory management
  • Employee scheduling
  • Sales analysis
  • Visual merchandising
  • Customer service standards
  • Cash handling
  • Team leadership
  • Performance evaluation
  • Time management
  • Operational efficiency
  • Problem solving
  • Conflict resolution
  • Decision making
  • Effective communication
  • Staff training
  • Hourly shift management
  • MS office proficient
  • Bank deposit procedures
  • Delegating work
  • Goals and performance
  • Store operations oversight
  • Work Planning and Prioritization
  • Relationship building and management
  • Store displays
  • Staff supervision
  • Recruitment and hiring
  • Staff management
  • Problem-solving
  • Accurate money handling
  • Employee engagement
  • Inventory control
  • POS systems
  • Strategic thinker
  • Opening and closing procedures
  • Merchandise planning
  • Sales expertise
  • Cash management
  • Multitasking and organization
  • Retail merchandise quality standards
  • Vendor management
  • Employee supervision and motivation
  • Operations management
  • Customer relations
  • Verbal and written communication
  • Store operations

Affiliations

  • Youth Football Coach

Accomplishments

  • NTE Leadership Advantage Program Graduate
  • NTE Leadership Boot Camp Graduate

Timeline

Store Manager

Northern Tool and Equipment
02.1996 - Current

High School Diploma -

DeKalb College

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Damion Freeman