Damon Johnson

Worked towards being a respectable Investigator by:

• Utilizing publicly available online resources to verify addresses, check criminal and civil histories, assess business ownership, and gather other relevant information.
• Conducting investigations on various social media platforms to develop comprehensive profiles on subjects.
• Generating daily reports tailored to the specific needs of internal and external clients.
• Maintaining effective written and verbal communication with the Desktop Investigations Manager.
• Enhancing case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analyzed.
• Building a solid reputation as a reliable and trustworthy investigator through adherence to ethical practices and maintaining confidentiality in all assignments.
• Conducted surveillance operation, resulting in the collection of crucial evidence for various cases.

Worked towards being the ideal associate by:

• Boosting customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Using strong interpersonal skills, effective oral/written communication skills, and additionally excellent typing and computer skills.
• Working with customer print documents using common software applications (e.g., Microsoft Word, Excel, Publisher, Adobe Photoshop, Illustrator).
• Delivering world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
• Promoted to Keyholder and trusted to open/close building alone.
• Developed reputation for exceptional knowledge in handling various types of notarial acts, leading to increased client demand and business growth.

Contributed to daily operations by:

• Leading cashier team and operating registers. Trained most cashiers employed at this location.
• Assisting in managing inventory levels, accurately displaying price tags, and restocking merchandise as needed.
• Increasing sales revenue through effective product recommendations tailored to individual customers.
• Participating in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
• Being certified to conduct thorough training sessions for new hires, ensuring they were well-equipped to serve customers effectively on register and on the floor. Management included.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times

Dealt with and solved pest problems by:

• Upholding high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
• Reducing callbacks by effectively addressing all areas of concern during initial service appointments.
• Communicating with customers to address concerns or questions regarding treatment.
• Performed thorough inspections of both residential and commercial properties to properly identify pests and related issues.
• Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
• Performed general pest control solutions such as bed bug and termite inspections and treatments.

Contributed to an excellent guest experience by:

• Manage the flow of guests into the dining and bar areas, providing accurate wait times when appropriate
• Enhancing customer satisfaction by promptly greeting and seating guests upon arrival.
• Quickly and efficiently seat guests with menus, announcing their server
• Promptly answer incoming calls to the restaurant and provide appropriate service
• Assist Servers with guest needs and clearing tables to ensure quality customer service
• Process to-go orders by accurately entering the order, promptly packaging, and processing payment