Damon McClurg

Responsible for supporting multiple National Account customers. Focused on addressing customer reporting needs, either through standard, or through customized options, providing annual claims experience reporting and ad hoc reporting on demand, optimizing and documenting customer specific claim processes, and tailoring communications for respective customer claimant populations. Additionally focused on providing ongoing consultative support to customers served with regard to industry trending, technological updates, and state Paid Family and Medical Leaves. Also significantly involved with mentoring new team members, and participating in finalist meetings for perspective new customers.

• Manage the daily operations of a claim site of 100+ associates administering Short Term Disability, Long Term Disability and FMLA benefits for several large platform customers. Duties include driving an environment focused on customer centricity, ensuring the quality of claim management, overall customer satisfaction, performance management, coordinating site staffing levels against budget for optimal results, coaching for individual development of direct reports, and conducting annual performance reviews. Additional responsibilities entail ensuring the accuracy of financial results including reserve management for tax reporting, adherence to performance standards and Federal regulations, contract interpretation, resolving client service issues, maintaining customer relationships, and facilitating quarterly presentations to existing customers and seasonal presentations to prospective customers.

• Managed the daily operations of a claim team administering Short Term Disability, Long Term Disability and FMLA benefits for several large platform customers. Duties included ensuring the quality of claim management, meeting performance guarantees, performance management, coaching for individual development within the team, and conducting annual performance ratings. Served as the lead in addressing customer concerns, and finding resolution through negotiation with internal and external partners.