D'AMONTE' RIDLEY
Atlanta ,MI
Summary
Strategic customer success professional with 8+ years of experience driving onboarding, adoption, and long-term client value across SaaS, AI/ML, and DevOps platforms. Proven ability to lead enterprise onboarding, manage escalations, create success plans, and collaborate cross-functionally to deliver impactful client outcomes. Trusted advisor to fintech, e-commerce, retail, healthcare, and manufacturing clients. Familiar with GitLab, GitHub, and DevOps ecosystems.
Overview
5
5
years of professional experience
Work History
GO-TO-MARKET SENIOR
Obviously.ai
06.2024 - 01.2025
- Led onboarding initiatives including kickoff calls, product training, and implementation planning for AI/ML clients.
- Collaborated with product and customer success teams to support technical integration and user adoption.
- Identified customer knowledge gaps and built documentation processes to improve training delivery and product understanding.
- Hosted product demos and contributed to external-facing materials supporting feature rollout and retention goals.
- Supported retail, fintech, and e-commerce clients in achieving operational outcomes using Obviously.AI's no-code ML platform.
DIRECTOR OF BUSINESS DEVELOPMENT
Abacus.ai
03.2023 - 06.2024
- Managed 15+ enterprise clients across healthcare, finance, and manufacturing to align post-sale goals with strategic implementation.
- Created tailored onboarding strategies and Success Plans to drive time-to-value and usage of AI-powered SaaS tools.
- Led cross-functional initiatives with product and engineering to address integration issues and client escalations.
- Mentored a team of 20+ SDRs, fostering development and aligning go-to-market efforts with customer experience needs.
- Contributed to over $6M in sales-qualified pipeline and $650K in closed-won revenue through consultative, customer-first strategy.
GEN-AI/MLOPS SOLUTIONS SPECIALIST
Abacus.ai
04.2022 - 03.2023
- Facilitated onboarding and enablement for AI/ML clients; led strategic post-sale sessions to outline KPIs and product implementation roadmaps.
- Served as the primary escalation point for technical issues; worked directly with engineering to resolve client blockers.
- Delivered product overview sessions, helped clients understand and adopt new platform features.
- Created documentation templates and guided clients on best practices in AI adoption.
- Achieved 155% of quota with a $1.3M pipeline and $250K in ARR from enterprise accounts.
SALES DEVELOPMENT REPRESENTATIVE
OxBlue
02.2021 - 02.2022
- Acted as a liaison during onboarding for construction technology clients, supporting demos and technical implementation.
- Handled a high-priority customer escalation involving missing hardware; coordinated with product team to overnight replacement and ensure continuity.
- Developed onboarding documentation and improved internal sales-training processes.
- Ranked #1 in captured revenue ($230K) and achieved 103% quota attainment.
OPERATIONS SPECIALIST
Nolan Transportation Group
10.2020 - 02.2021
- Managed complex freight operations; collaborated with account teams to solve urgent customer needs.
- Promoted for rapidly exceeding revenue benchmarks and demonstrating customer-first agility.
BUSINESS DEVELOPMENT REPRESENTATIVE
Vonage
01.2020 - 08.2020
- Supported onboarding for telecom clients and coordinated product handoffs to technical teams.
- Consistently exceeded sales targets while managing 30+ client accounts.
CLIENT SOLUTIONS REPRESENTATIVE
AT&T
09.2019 - 12.2019
- Led enterprise SaaS and security solutions sales, acquiring and nurturing 20+ new business accounts.
- Utilized consultative selling strategies to enhance customer experience and increase revenue.
Education
BACHELOR OF SCIENCE - BIOLOGY
Valdosta State University
06.2016
Skills
- Customer Onboarding
- Customer Success Planning
- Escalation Management
- Cross-functional Collaboration
- AI/ML Solutions Product Enablement
- DevOps & CI/CD Familiarity
- GitLab/GitHub Platform Knowledge
- Strategic Relationship Management
- SaaS Lifecycle Management
- KPI Alignment
- Team Mentorship
- Enterprise Client Engagement
Timeline
GO-TO-MARKET SENIOR
Obviously.ai
06.2024 - 01.2025
DIRECTOR OF BUSINESS DEVELOPMENT
Abacus.ai
03.2023 - 06.2024
GEN-AI/MLOPS SOLUTIONS SPECIALIST
Abacus.ai
04.2022 - 03.2023
SALES DEVELOPMENT REPRESENTATIVE
OxBlue
02.2021 - 02.2022
OPERATIONS SPECIALIST
Nolan Transportation Group
10.2020 - 02.2021
BUSINESS DEVELOPMENT REPRESENTATIVE
Vonage
01.2020 - 08.2020
CLIENT SOLUTIONS REPRESENTATIVE
AT&T
09.2019 - 12.2019
BACHELOR OF SCIENCE - BIOLOGY
Valdosta State University
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