- Gym Workouts
- Cars
- College Football
- Playing Sports
- Music
- I have a passion for photography and editing photos
Daniel Okeleke
Buford,Ga
Summary
Adept at enhancing guest experiences, I excelled at Pickle and Social by streamlining check-in processes, significantly improving efficiency and customer satisfaction. My expertise in hospitality services and strong organizational skills led to consistently surpassing performance goals. Renowned for empathy and effective problem-solving, I played a key role in training staff, ensuring high-quality service standards.
Offering strong interpersonal skills and capacity to learn quickly in dynamic environment. Brings attention to detail and ability to manage administrative tasks, ensuring accurate data entry and record-keeping. Ready to use and develop organizational and customer service skills in Sales role.
Overview
1
1
year of professional experience
Work History
Host/Server
Thrill Korean Steak and Bar
03.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled multiple large parties with 15+ people Often
Guest Check In
Pickle and Social
12.2023 - 08.2024
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
- Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
- Consistently met or exceeded performance goals related to reservation accuracy, customer service, and overall efficiency.
- Managed high-volume periods with professionalism, prioritizing tasks to maintain organization and efficiency during busy times.
- Actively participated in staff meetings to share insights on potential improvements for the check-in clerk role.
- Worked effectively in fast-paced environments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Developed and maintained courteous and effective working relationships.
- Collected deposits, fees, and payments.
Education
BBA - Sales
Georgia Southern University
Statesboro, GA05-2028
High School Diploma -
Buford Highschool
Buford, GA05-2024
Skills
- Ticketing system
- Empathy and patience
- Strong organization
- Accuracy and speed
- Stress tolerance
- Customer service
- Problem-solving skills
- Hospitality services
- Credit and cash payments
- Multitasking proficiency
- Team player mentality
- Effective time management
Accomplishments
Graduated with a 3.4 gpa.
captain of buford football team.
Interests
Timeline
Host/Server
Thrill Korean Steak and Bar
03.2024 - 08.2024
Guest Check In
Pickle and Social
12.2023 - 08.2024
BBA - Sales
Georgia Southern University
High School Diploma -
Buford Highschool
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