DANA ALLDAY
Patterson
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Dialysis Claims
UMR
08.2022 - Current
- Reviewed, researched, analyzed, and processed complex healthcare claims by navigating multiple computer systems and platforms and accurately capturing the data for processing.
- Ensured that the proper benefits are applied to each claim by using the appropriate tools, processes and procedures.
- Completed data entry for all daily documentation and communicated the status of claims adhering to reporting requirements.
- Communicated through correspondence with members and providers regarding claim payment or required information using clear, simple language to ensure understanding.
- Learned and leveraged new systems and training resources to help apply claims processes appropriately.
- Worked effectively in team environments to make the workplace more productive.
- Met and maintained the performance goals established for the position in the areas of quality, production, and attendance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
CPR Instructor
Self-employed
Patterson
08.2023 - 08.2028
- Organized community outreach events to promote CPR awareness among local residents.
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
- Taught complete requirements to help participants pass official CPR certification.
- Conducted practice sessions with students to ensure comprehension of course content.
- Coached students on respirations and presence of pulse in adults, children and infants with AHA-approved training materials.
Owner
Gypsy Willows
Patterson
07.2020 - 01.2023
- Created useful partnerships through remote and face-to-face networking.
- Kept business operations on sound financial footing with successful forecasting, budget management and resource allocation.
- Built great rapport with vendors, resulting in growing partnerships and generating business.
- Contacted existing and prospective clients to increase new and repeat business.
- Oversaw day-to-day activities to facilitate business operations.
- Communicated with team, customers and vendors to resolve disputes.
- Delivered consistent service to develop customer base.
Patient Safety Monitor - ER Tech - Substitute ER Unit Secretary
MEMORIAL SATILLA HEALTH
Waycross
09.2018 - 01.2020
- Utilized analytical ability required to observe discrepancies in behaviors, equipment variances, and/or other quantitative or qualitative factors.
- Utilized communication skills required to gather/exchange information on factual matters, using ordinary courtesy and tact to effectively interact with patients, families, and a variety of hospital personnel.
- Utilized interpersonal skills required to provide calm verbal feedback to patients, redirect behavior and reinforce safety with patients.
- Accompanied patient(s) for clinical studies, documented pertinent data for observations and notified appropriate nursing personnel when necessary.
- Coordinated meetings and calls with patients, families, and counselors through ARC.
- Coordinated transportation for patients, including but not limited to LifeFlight.
- Followed HIPAA guidelines for the management of patient privacy and confidentiality.
- Performed duties as a liaison between mental health patients and nursing staff.
Education
Bachelor of Science - Industrial And Organizational Psychology
Colorado Technical University
Colorado Springs, CO08-2025
EMT -
Charlton County EMS School
Folkston, GA03.2020
Medical Assistant Program - Medical Assistant
Coastal Pines Technical College
Waycross, GA01.2017
Diploma - seal - Business Seal, And Vocational Seal
Pierce County High School
Blackshear, GA01.1993
Skills
- Attention to detail
- Ability to deliver results under pressure
- Initiative
- Prioritization
- Caring nature
- Empathy
- Time management
- Independent work
- Medical coding
- Medical billing
- Medical terminology
- Organizational skills
- Communication skills
- Management skills
- Computer literacy
- Knowledge of medical office software
- Customer service
- Patient documentation
- Problem solving
- Team collaboration
- Networking
- Conflict resolution
- Patient advocacy
- Relationship building
- Training & Development
- Calm under pressure
- Cultural awareness
- Remote office availability
- PPE use
- Analytical thinking
References
References available upon request.
Timeline
CPR Instructor
Self-employed
08.2023 - 08.2028
Dialysis Claims
UMR
08.2022 - Current
Owner
Gypsy Willows
07.2020 - 01.2023
Patient Safety Monitor - ER Tech - Substitute ER Unit Secretary
MEMORIAL SATILLA HEALTH
09.2018 - 01.2020
Bachelor of Science - Industrial And Organizational Psychology
Colorado Technical University
EMT -
Charlton County EMS School
Medical Assistant Program - Medical Assistant
Coastal Pines Technical College
Diploma - seal - Business Seal, And Vocational Seal
Pierce County High School
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