Dana Cason
Guyton
Summary
Attentive Social Services Specialist unafraid of working hard and striving to find the best solutions for at-risk children. Committed to ensuring both the protection of children and appropriately conducted investigations.
Overview
13
13
years of professional experience
Work History
Social Services Specialist II
Department Of Family And Children Services
08.2019 - 05.2023
- Supported clients and families with empathy and compassion during difficult times.
- Updated client documentation for accurate, compliant and current records.
- Advocated for clients to assure respected rights and wishes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
Store Manager
Verizon GoWireless
06.2016 - 07.2019
- Held weekly meetings with wireless consultants to identify techniques to overcome sales obstacles.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Executive Sales Representative
Atlantic Waste Services Inc.
05.2012 - 02.2016
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Directed work of efficient clerical team maintaining accurate sales, inventory and order documentation.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
Child Protective Specialist
Division Of Family And Children Services
02.2010 - 02.2012
- Responded to claims of abuse, neglect or safety concerns.
- Maintained case records and legal documentation.
- Visited homes, inspected surroundings and interviewed family members.
- Developed plans to strengthen family units.
- Attended court proceedings, submitted documents and offered testimony.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Education
Bachelor of Science - Human Services Management
University of Phoenix
Tempe, AZ2007
Criminal Justice
Prince George's Community College
Upper Marlboro, MDSkills
- Information gathering
- Crisis situations
- Writing and verbal communication
- Neglect and abandonment reporting
- Client engagement and assistance
- Law enforcement interaction
- Team player
- Intakes and assessments
- Managerial background
- Report compilation
Timeline
Social Services Specialist II
Department Of Family And Children Services
08.2019 - 05.2023
Store Manager
Verizon GoWireless
06.2016 - 07.2019
Executive Sales Representative
Atlantic Waste Services Inc.
05.2012 - 02.2016
Child Protective Specialist
Division Of Family And Children Services
02.2010 - 02.2012
Bachelor of Science - Human Services Management
University of Phoenix
Criminal Justice
Prince George's Community College
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