Dana C. Brooks
LaGrange
Summary
Resourceful and analytical professional with extensive experience in administrative assistance, helpdesk support, and operational management. Demonstrated ability to resolve complex issues and enhance team performance, driving operational excellence. Highly effective in multitasking and maintaining professionalism in challenging situations, with strong skills in document management and scheduling. Proven track record of supporting operations through effective collaboration and task prioritization.
Overview
9
9
years of professional experience
Work History
Front Office Specialist
Wellstar Medical Group Primary Care
Lagrange
04.2024 - Current
- Scheduled appointments for clients according to established procedures.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Participated in credit and collections activities.
- Calculated money due and processed payments.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Administrative Assistant II
PNC Financial Services Group
08.2021 - 12.2023
- Provide administrative support for Security Engineering, Digital Identity, Intelligence Engineering, and Site Reliability
- Manage open req for the teams as a liaison between managers and recruiters
- Organize and facilitate All hands and team meetings
- Manage multiple managers calendars scheduling meetings with internal and external clients and partners
Helpdesk Analyst
PNC Financial Services Group
09.2019 - 08.2021
- Provided in-depth support and leads problem solving and implementation efforts for specific technology products or applications
- Partnered with callers and other help desk specialists to resolve normal and unusual information system problems
- Evaluated the efficiency of new tools and utilities, used for help desk services
- Monitored and categorized incoming calls, analyzes frequently asked questions to define procedures
- Participated in the analysis of client-identified issues or problems which may require changes to procedures, standards, or systems
Branch Sales and Service Representative
PNC Financial Services Group
Lagrange
02.2016 - 09.2019
- Delivered sales, service, and execution support for new and ongoing client relationships
- Gathered required documentation for preparation, review, and verification of documents and relevant information for accuracy
- Performed extensive processing to ensure compliance with standard regulations and processes to act as primary point of contact for clients
- Initiated, updated, and verified client, account, or transaction details in relevant systems/applications
- Adhered to all policies and procedures, demonstrating sound judgment within established limits
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
Education
Master of Science - Organizational Management
Capella University
Minneapolis, MNBachelor of Science - Business Administration
Columbus State University
Columbus, GASkills
- Microsoft Outlook
- Microsoft Teams
- Microsoft Word
- SharePoint
- Atlassian Confluence
- Microsoft Excel
- Microsoft PowerPoint
- Customer service
- Effective communication
Timeline
Front Office Specialist
Wellstar Medical Group Primary Care
04.2024 - Current
Administrative Assistant II
PNC Financial Services Group
08.2021 - 12.2023
Helpdesk Analyst
PNC Financial Services Group
09.2019 - 08.2021
Branch Sales and Service Representative
PNC Financial Services Group
02.2016 - 09.2019
Master of Science - Organizational Management
Capella University
Bachelor of Science - Business Administration
Columbus State University
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