Dana Druilhet
Kennesaw
Summary
Dynamic Retail Supervisor with a proven track record at Columbia Sportswear, excelling in customer service management and inventory control. Elevated customer satisfaction and store efficiency through innovative staff training and development. Demonstrated expertise in employee motivation and cash handling, significantly boosting store sales without specifying percentages.
Overview
4
4
years of professional experience
Work History
Retail Supervisor
Columbia Sportswear
09.2022 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- I began as a regular seasonal associate and steadily advanced within the company. Initially, I was a temporary, then become a permanent, followed by a promotion to keyholder, and now i am a supervisor.
Customer Service Cashier
Publix
08.2020 - 09.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Bachelor of Science - Human Resources Management
Kennesaw State University
Kennesaw, GA05-2026
Skills
- Task delegation
- Store organization
- Inventory control
- Staff training and development
- Customer service management
- Employee motivation
- Cash handling and reconciliation
Timeline
Retail Supervisor
Columbia Sportswear
09.2022 - Current
Customer Service Cashier
Publix
08.2020 - 09.2022
Bachelor of Science - Human Resources Management
Kennesaw State University
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