Dana Harrell
Jonesboro
Summary
Dynamic professional with extensive experience at Walmart and Kinsmith Finance, excelling in shipment unloading and customer service. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Proven ability to manage stock replenishment and maintain safety protocols, ensuring efficient operations and a positive shopping experience.
Hardworking overnight skilled in managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work. Well-versed in fast pace environments.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Overnight Stocker
Walmart
10.2023 - 12.2024
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Customer Service Representative
Kinsmith Finance
06.2022 - 07.2023
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Bio Medical Waste Handler
Duke University
07.2021 - 01.2022
- Audited hazardous waste weekly to assist with pick-up scheduling and maintain necessary safety controls.
- Prepared containers for long-distance shipping and coordinated transportation with contractors.
- Managed disposal of non-hazardous and special waste materials such as [Type].
- Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
- Removed soil, debris and other materials from spill sites and placed in appropriate containers.
- Handled emergency spills and environmental cleanup requests with organized approach.
Education
High School Diploma -
HILLSIDE
DURHAM NC06-2004
Skills
- Shipment unloading
- Pallet building
- Cardboard compacting
- Stock replenishment
- Product inspection
- Complaint resolution
- Account updating
- Scheduling
- Clerical support
- Membership renewals
- Attention to detail
- Documentation and reporting
- Data entry
Timeline
Overnight Stocker
Walmart
10.2023 - 12.2024
Customer Service Representative
Kinsmith Finance
06.2022 - 07.2023
Bio Medical Waste Handler
Duke University
07.2021 - 01.2022
High School Diploma -
HILLSIDE
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