Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Howard

Zebulon,MI

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Reliable employee seeking full time position. Offering excellent communication and good judgment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Produce Associate

Ingles Grocery Store
09.2022 - Current
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Boosted sales by creating attractive fruit and vegetable displays to entice customers.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
  • Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
  • Assisted in reducing waste by implementing proper rotation techniques for perishable items.
  • Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
  • Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.

Caretaker

Sue Johnson
04.2021 - 09.2022
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Remained alert to problems or health issues of clients and competently responded.
  • Shopped for groceries regularly in order to keep house stocked with necessities.

Cashier

Lowes Home Improvment
04.2011 - 04.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Shift Supervisor

Rite Aid
09.2003 - 04.2011
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Applied security, safety and loss prevention strategies during shifts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Regulated pricing, inventory count and supply during shift hours.

Packer Operator

Carter's Distribution Center
02.1999 - 09.2003
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Completed daily orders with expert picking and packing of shipments.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Recorded each completed job in equipment use log.
  • Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
  • Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
  • Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.

Customer Service Manager

Roses Department Store
10.1996 - 02.1999
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Created customer support strategy to increase customer retention.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.

Education

Pike County High School
Zebulon, GA
05.1999

Skills

  • Deposits Management
  • Customer Relations
  • Performance Assessment
  • Meal Assistance
  • Medication Distribution
  • Grocery Shopping
  • Household Tasks
  • Work Prioritization
  • Employee Coaching and Motivation
  • Verbal and Written Communication
  • Account Authorizations
  • Policy Enforcement
  • Retail Knowledge
  • New Hire Training
  • Cash Register Operations
  • Customer Experience Management
  • Monthly Inventory
  • Basic Mathematics
  • Tagging and Labeling
  • Staging and Sorting
  • Shipment Inspection
  • Quantity Checking
  • Box Strapping
  • Packing and Scanning
  • Ticket Checking
  • Production Logging
  • Pallet Arrangement
  • Pallet Building and Wrapping

Timeline

Produce Associate

Ingles Grocery Store
09.2022 - Current

Caretaker

Sue Johnson
04.2021 - 09.2022

Cashier

Lowes Home Improvment
04.2011 - 04.2021

Shift Supervisor

Rite Aid
09.2003 - 04.2011

Packer Operator

Carter's Distribution Center
02.1999 - 09.2003

Customer Service Manager

Roses Department Store
10.1996 - 02.1999

Pike County High School

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