Dana Shade
Atlanta
Summary
Dynamic Bar and Restaurant Manager at Marlow's Tavern with a proven track record in guest experience enhancement and employee onboarding. Skilled in POS systems and committed to maintaining high sanitation standards. Successfully improved service delivery, fostering a welcoming atmosphere that increased customer loyalty and satisfaction.
Diligent [Desired Position] with proven track record in managing high-volume bar and restaurant operations. Successfully streamlined workflow processes and enhanced customer satisfaction. Demonstrated expertise in staff training and inventory management.
Overview
10
10
years of professional experience
Work History
Bar and Restaurant Manager
Marlow's Tavern
11.2021 - Current
- Assisted in daily operations to ensure smooth bar and restaurant functionality.
- Learned customer service techniques to enhance guest satisfaction and experience.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Maintained cleanliness and organization of dining areas to meet health standards.
- Collaborated with kitchen staff to streamline communication and order fulfillment.
- Adapted quickly to changing priorities during peak service hours for optimal efficiency.
- Engaged with patrons to gather feedback, contributing to service improvements.
- Participated in staff training sessions to understand operational protocols and safety procedures.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
Hospitality Supervisor
Roxx Tavern
09.2018 - 12.2021
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented process improvements, enhancing efficiency in guest service delivery.
- Coordinated scheduling to optimize workforce productivity during peak hours.
- Resolved guest complaints promptly, maintaining high satisfaction levels and loyalty.
- Collaborated with management on strategic initiatives to enhance overall guest experience.
- Conducted performance evaluations, fostering professional development among team members.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Ensured seamless guest experiences by coordinating room assignments, reservations, and special requests.
- Reduced employee turnover rates by creating a supportive work environment that encouraged professional growth.
- Overcame challenging situations involving unhappy guests or unforeseen issues with grace under pressure to maintain overall satisfaction levels among clientele base consistently high.
- Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
- Managed daily financial transactions accurately, reconciling cash registers and preparing bank deposits as needed.
- Maintained high levels of cleanliness throughout the property, ensuring compliance with health regulations and company policies.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Minimized complaints through proactive issue resolution and consistent follow-up with guests.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
Manager
J Christopher's
06.2015 - 11.2017
- Led cross-functional teams to streamline operations and enhance productivity.
- Implemented process improvements resulting in reduced operational costs.
- Developed training programs for staff, improving onboarding efficiency and retention rates.
- Analyzed performance metrics to identify areas for operational enhancement.
- Mentored junior managers, promoting professional development within the team.
- Established best practices in workflow management, driving consistency across departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Pastry Arts
AB Tech
Asheville, NC01-2000
High School Diploma -
TC Roberson
Arden, NC06-1997
Skills
- Guest experience enhancement
- Proficient in POS systems
- Adherence to sanitation standards
- Employee onboarding and training
Timeline
Bar and Restaurant Manager
Marlow's Tavern
11.2021 - Current
Hospitality Supervisor
Roxx Tavern
09.2018 - 12.2021
Manager
J Christopher's
06.2015 - 11.2017
Pastry Arts
AB Tech
High School Diploma -
TC Roberson