Dana Sorrentino
Blue Ridge Mountain Outfitters
Ranger
1
Certification
39
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Sales Associate
1 Year 8 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained store organization and cleanliness to optimize product display.
- Collaborated with team members to ensure timely restocking of merchandise.
Insurance Agent
5 Months- Conducted thorough assessments of client needs to recommend appropriate insurance products.
- Assisted clients in understanding policy details and coverage options for informed decision-making.
- Managed client inquiries and resolved issues efficiently, enhancing customer satisfaction and retention.
- Developed tailored insurance solutions to meet diverse client objectives and lifestyle needs.
Sales Associate
2 Years 8 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to improve store aesthetics and accessibility.
- Processed transactions accurately using point-of-sale systems for efficient check-out.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Trained new associates on store policies, procedures, and customer service techniques.
Sales Administrator
17 Years- Collaborated with sales team to streamline communication processes, enhancing overall operational effectiveness.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
Senior Customer Service Supervisor
10 Years 11 Months- Streamlined customer service processes to enhance team productivity and service quality.
- Led training programs for new staff, focusing on company policies and customer interaction standards
- Developed strategies to resolve escalated customer issues effectively, improving overall satisfaction ratings.
- Handled escalated customer complaints with empathy and professionalism, resolving issues quickly while maintaining positive relationships with clients.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
High School Diploma
Certification
Georgia Life and Health and Property and Casualty License
Timeline
Sales Associate
Blue Ridge Mountain Outfitters
03.2022 - 11.2023Read More
Insurance Agent
Select Quote
07.2020 - 12.2020Read More
Sales Associate
Mountain Treasures
08.2017 - 04.2020Read More
Sales Administrator
Southern Brokers Services
01.1997 - 01.2014Read More
Senior Customer Service Supervisor
Inbrand Corporation
05.1985 - 04.1996Read More
Madisonville North Hopkins High School
High School Diploma
Read More