Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Walker

Newnan

Summary

To obtain a professional goal-oriented position that allows me to gain personal and professional growth and to allow me to apply the excellent customer service skills and work experience I have gained.

Professional with experience in investigating complex auto claims and determining liability. Demonstrated ability to review files and file history, process payments, and coordinate vehicle inspections and rentals. Proven track record in effective communication through answering incoming calls regarding claim status and making outbound calls for recorded statements. Skills include proficiency in Microsoft Office applications, claims data validation, and customer service excellence.

Overview

13
13
years of professional experience

Work History

Auto Property Complex Claims Specialist

State Farm
06.2022 - Current
  • Investigate complex auto claims
  • Determine liability
  • Review files and file history
  • Make Payments
  • Setup vehicles for inspection, towing, rental cars
  • Answer incoming calls regarding status of claim
  • Make outbound calls to obtain recorded statements and Quality First Contact

Customer Support Representative

Amerisave Mortgage Corporation
02.2021 - 05.2022
  • Make 300+ outbound calls to potential clients for home refinance or home purchase loans
  • Read script without making compliance failures

Customer Success Representative

RentPath
09.2019 - 01.2020
  • Frontline support for clients and sales representatives
  • Technical support using Salesforce

Community Researcher

CoStar Group (Apartments.com)
10.2017 - 01.2019
  • Dial 200+ calls daily to apartment communities
  • Obtain and update accurate rental availability, rental amounts, specials/promotions
  • Update square footage, and bedroom size

Leasing Agent

Ambling Management
02.2013 - 05.2016
  • Reception duties – including filing, answering phones, meeting and greeting potential tenants
  • Tour apartment homes with potential tenants
  • File and complete rental applications
  • Create and distribute marketing tools about the property in the community
  • Complete tax credit filing for low income individuals.

Education

Associates - Business Administration

Columbia Southern University

High School -

Benjamin E. Mays High School

Skills

  • Microsoft Office
  • Word
  • Internet
  • Excel
  • Complex claims investigation
  • Liability determination
  • File review and analysis
  • Payment processing
  • Recorded statement collection
  • Claim status communication
  • Salesforce technical support
  • Outbound calling
  • Customer service excellence
  • Problem resolution

Timeline

Auto Property Complex Claims Specialist

State Farm
06.2022 - Current

Customer Support Representative

Amerisave Mortgage Corporation
02.2021 - 05.2022

Customer Success Representative

RentPath
09.2019 - 01.2020

Community Researcher

CoStar Group (Apartments.com)
10.2017 - 01.2019

Leasing Agent

Ambling Management
02.2013 - 05.2016

Associates - Business Administration

Columbia Southern University

High School -

Benjamin E. Mays High School
Dana Walker