Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Whipple

Macon

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Overview

16
16
years of professional experience

Work History

General Warehouse Associate

The Home Depot
08.2023 - Current
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Exceeded daily productivity goals through efficient task completion and strong time management skills.
  • Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.

Regional Lead Dental Assistant

Aspen Dental
11.2016 - Current
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
  • Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
  • Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
  • Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.

Call Center Representative

State Farm
06.2013 - 07.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined communication between policyholders, adjusters, and internal teams to expedite claims resolution.
  • Actively participated in team meetings and offered constructive feedback on ways to improve overall performance as an Initial Loss Reporting Associate.

Claims Adjuster

GEICO
05.2009 - 02.2013
  • Monitored changes in insurance laws for updates that impact claims handling.
  • Negotiated settlements with policyholders to reach agreeable resolutions.
  • Evaluated claims for accuracy and completeness for prompt resolution of disputes.
  • Prepared detailed reports by compiling findings from investigations and analysis of claims.
  • Educated policyholders on coverage details to clarify expectations and responsibilities.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.

Education

Education

Wesleyan College
Macon, Ga

High School Diploma -

Wilkinson County High School
Irwinton, GA

Skills

  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Problem-solving skills
  • Inbound phone calls

Timeline

General Warehouse Associate

The Home Depot
08.2023 - Current

Regional Lead Dental Assistant

Aspen Dental
11.2016 - Current

Call Center Representative

State Farm
06.2013 - 07.2016

Claims Adjuster

GEICO
05.2009 - 02.2013

Education

Wesleyan College

High School Diploma -

Wilkinson County High School

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Dana Whipple