Dana April Sheppard
Sylvania
Summary
Experienced waitress specializing in exceptional customer service and efficient cash handling. Demonstrated time management skills and conflict resolution abilities, contributing to a positive dining atmosphere. Consistently received positive feedback from customers and management alike.
Overview
5
5
years of professional experience
Work History
Waitress
Huddle House
Millen
06.2022 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Processed customer orders accurately and efficiently to enhance guest experience.
- Handled cash transactions promptly, ensuring swift payment processing.
- Maintained clean work station by restocking supplies and sanitizing surfaces.
- Demonstrated knowledge of menu items, garnishes, ingredients, and preparation methods.
- Utilized POS system for accurate meal cost calculations and tax assessments.
Dental Assistant
Claxton Family Dentist
Claxton
05.2020 - 05.2022
- Maintained a neat, clean and organized environment throughout the office.
- Sterilized dental tools and maintained a clean work environment.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Education
Bachelor of Arts - Expanded Dental AUXILIARY
Moultrie Technical College
Tifton, GA09-1999
Associate of Arts - Criminal Justice
Florida Community College of JACKSONVILLE, FL
Jacksonville05-1992
Skills
- Cash handling and POS operations
- Menu knowledge
- Customer relationship management
- Time management
- Conflict resolution
- Compliance standards
- Reliability and punctuality
- Food safety
- Team collaboration
- Effective communication
- Special dietary needs
Timeline
Waitress
Huddle House
06.2022 - Current
Dental Assistant
Claxton Family Dentist
05.2020 - 05.2022
Bachelor of Arts - Expanded Dental AUXILIARY
Moultrie Technical College
Associate of Arts - Criminal Justice
Florida Community College of JACKSONVILLE, FL
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