Danaizha Dixon
Atlanta
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Wellstar Health System
08.2024 - Current
- Trained new staff on safety protocols and operational procedures to enhance performance.
- Monitored daily front desk activities, identifying areas for improvement in workflow and service quality.
- Collaborated with management to establish operational goals and performance metrics for the front office team.
- Managed the front desk operations including answering phones, scheduling appointments, and directing inquiries.
- Answered incoming calls promptly and professionally while managing multiple lines at once.
- Organized files, records, and documents according to established procedures.
- Assisted with special projects as requested by management relating to the appointment scheduling process.
- Utilized computer systems for charting patient data.
- Maintained accurate patient records using electronic health record systems for seamless data management.
- Utilized electronic health record systems to update patient information accurately.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Team Member
Chick-fil-A Restaurants
06.2023 - 08.2024
- Provides customer service and hospitality to guests in a professional manner.
- Greet customers upon arrival and ensured they had an enjoyable dining experience.
- Perform opening duties such as setting up tables, chairs, utensils, napkins.
- Rang up customers and processed cash, credit card and digital payments through register system.
- Cross-check orders for accuracy before submitting them to kitchen staff for preparation.
- Maintain cleanliness of the restaurant, including tables, floors, countertops, and other surfaces.
- Support fellow team members by providing assistance during peak business hours.
- Complete opening and closing procedures, following cleaning checklists.
- Train new team members on proper operations of POS system and cash handling procedures.
Guest Service Representative
Target
06.2022 - 08.2022
- Maintained a clean work area by stocking shelves, organizing merchandise displays, and cleaning up spills promptly.
- Performed opening and closing duties such as counting register funds, preparing deposits, and setting up registers for next shift operations.
- Educated customers about current promotions and discounts available in the store.
- Operated cash registers with accuracy while processing payments quickly and correctly.
- Assisted customers in locating products throughout the store using knowledge of product locations.
- Developed a thorough understanding of store policies and procedures in order to answer customer questions accurately.
- Replenished retail merchandise and display cases to foster strong visual presentation.
Team Member
Chick-fil-A
06.2018 - 08.2021
- Demonstrated ability to work in a fast-paced environment and effectively handle multiple tasks simultaneously.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Mastered communication and customer service skills while interacting with customers, co-workers, and management.
- Displayed exceptional multitasking capabilities when handling various duties simultaneously.
- Handled customer complaints in a professional and courteous manner.
- Placed orders into POS systems and handled cash and credit transactions.
- Maintained cleanliness of store premises at all times through proper sanitation practices.
Education
High school diploma -
Norcross High School
Norcross, GA05.2021
Skills
- Caregiving
- Computer operation
- Cash handling
- Teaching
- Medicare
- Childcare
- Customer service
- Early childhood education
- Classroom experience
- Insurance sales
- Experience with children
- Toddler Care
- First aid
- Typing
- Computer literacy
- Computer skills
- Cash register
Certification
- Child Development Associate Certification
- Certified Medical Assistant
- First Aid Certification
Timeline
Front Desk Associate
Wellstar Health System
08.2024 - Current
Team Member
Chick-fil-A Restaurants
06.2023 - 08.2024
Guest Service Representative
Target
06.2022 - 08.2022
Team Member
Chick-fil-A
06.2018 - 08.2021
High school diploma -
Norcross High School