DAndra Powell
McDonough
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
Tiny Hands Educare Centre
08.2021 - 04.2026
- Coordinated schedules and appointments for staff and parents to ensure efficient time management.
- Managed daily office operations and administrative tasks efficiently.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Assisted in maintaining accurate student records and confidential files.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Streamlined filing systems by organizing and maintaining both paper and electronic records for easy access.
- Managed inventory of supplies and ordered materials to support uninterrupted office operations.
- Supported staff with training materials and onboarding processes.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
Office Administrative Assistant
HAD Haulage and Equipment Rental
01.2020 - 08.2021
- Managed daily office operations and administrative tasks efficiently.
- Coordinated schedules and appointments for staff and parents.
- Assisted in maintaining accurate student records and confidential files.
- Implemented office procedures to streamline workflow and improve efficiency.
- Responded promptly to customer inquiries via email or phone.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Tracked project performance data to generate reports and keep management informed of important trends.
Inventory Auditor
Lee’s Fifth Avenue
03.2019 - 08.2019
- Conducted detailed inventory audits to ensure accuracy and compliance.
- Verified inventory records against actual stock on hand, reconciling discrepancies in a timely manner.
- Analyzed discrepancies in inventory counts to identify root causes, improving accuracy of inventory records.
- Developed and maintained inventory tracking systems, enhancing data management efficiency.
- Collaborated with management to improve inventory processes and workflows.
- Monitored inventory levels and generated reports to ensure sufficient supply of required items.
- Monitored stock levels regularly to prevent overages or shortages.
- Investigated variances between physical count results and established standards for accuracy of data entry.
- Identified obsolete or excess stock items, recommending disposal or re-allocation to optimize inventory levels.
- Received and dispatched shipments.
Store Manager
Big Chat Mobile and Accessories
07.2017 - 12.2018
- Managed daily store operations and ensured efficient workflow.
- Monitored sales performance and adjusted strategies as needed.
- Implemented inventory controls to maintain stock levels.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and supervised staff on customer service techniques.
- Led team meetings to communicate goals and address concerns.
- Resolved customer issues promptly to ensure satisfaction.
- Strengthened workflow productivity by hiring, managing and developing top talent.
Customer Service Manager
Tridell Auto Service
01.2017 - 12.2018
- Managed customer inquiries through phone, email, and in-person interactions.
- Resolved customer complaints with a focus on satisfaction and retention.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Supervised daily customer service operations for automotive repair and maintenance.
- Trained staff on effective communication and conflict resolution techniques.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Coordinated schedules for service appointments and technician assignments.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education
Bachelor of Science - Management
University of The West Indies
Jamaica Skills
- Schedule coordination
- Schedule and calendar management
- Document preparation
- Records management
- Office software
- Data entry
- Customer relationship management
- Client relationship management
- Customer engagement
- Project coordination
- Process improvement
- Workflow optimization
- Operations management
- Supply management
- Supplier communication
- Expense tracking
- Conflict resolution
Timeline
Office Administrative Assistant
Tiny Hands Educare Centre
08.2021 - 04.2026
Office Administrative Assistant
HAD Haulage and Equipment Rental
01.2020 - 08.2021
Inventory Auditor
Lee’s Fifth Avenue
03.2019 - 08.2019
Store Manager
Big Chat Mobile and Accessories
07.2017 - 12.2018
Customer Service Manager
Tridell Auto Service
01.2017 - 12.2018
Bachelor of Science - Management
University of The West Indies