Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

D'andre Harrell

Columbus

Summary

Dynamic customer service professional with extensive experience at Elevance Health, adept at resolving complex issues and enhancing customer satisfaction. Proven skills in claim processing and customer relationship management, consistently achieving high retention rates. Strong collaborator with a talent for understanding customer needs and providing tailored solutions.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ELEVANCE HEALTH
Columbus
07.2024 - Current
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved customer complaints promptly and efficiently.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Input claim information and payments into company database.

Health Benefits Advisor

Aflac
Columbus
02.2024 - Current
  • Performed administrative tasks such as filing paperwork, creating spreadsheets, and scheduling appointments.
  • Advised clients on the best options for their individual needs based on plan features, budget, and lifestyle.
  • Developed presentations that explained the various aspects of health benefits plans in a clear manner.
  • Attended training sessions related to new developments in the healthcare industry.

Server

Longhorn Steakhouse
COLUMBUS
10.2021 - 02.2024
  • Took orders from customers accurately and in a timely manner.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Set up tables in between patrons to reduce wait times.
  • Trained new employees to perform duties.

Education

High School Diploma -

COOPER HIGHSCOOL
Abilene, TX
06-2021

Skills

  • Customer service
  • Claim processing
  • Data entry
  • Customer relationship management
  • Team collaboration
  • Service upselling
  • Understanding customer needs
  • POS systems and ordering platforms
  • Customer retention
  • Call center procedures

Accomplishments

  • Highest number of positive reviews for the second highest rated restaurant in the city
  • Graduated high school with 3.7 GPA
  • Regional Champion as captain of AAU Volleyball team

Affiliations

  • Volunteer for "Big Brother" program at local YMCA
  • Assistant Coach for Youth Basketball Team at local YMCA
  • Volunteer for canned food drive to help the homeless in my area
  • Helped organize events to acquire school supplies for underprivileged youth in my area

Timeline

Customer Service Representative

ELEVANCE HEALTH
07.2024 - Current

Health Benefits Advisor

Aflac
02.2024 - Current

Server

Longhorn Steakhouse
10.2021 - 02.2024

High School Diploma -

COOPER HIGHSCOOL

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D'andre Harrell