Dandrea Stendal
Ellenwood
Summary
Results-driven Customer Service Professional with over 6 years of experience in delivering client support, managing appointments, and resolving issues. Expertise in high-volume interactions and maintaining efficient front-office operations. Skilled in communication, multitasking, and administration.
Overview
11
11
years of professional experience
Work History
Lead Teacher
Crossroads Christian Academy
Atlanta
04.2023 - Current
- Maintained accurate student records and documentation.
- Communicated professionally with parents regarding student progress and concerns.
- Coordinated schedules, meetings, and classroom activities.
- Managed multiple responsibilities in a fast-paced environment while ensuring excellent customer service.
- Assisted with administrative duties and maintained organized files and reports.
- Ensured a welcoming safe and professional environment for students and families.
Makeup Artist
Self-employeed
Atlanta
03.2015 - Current
- Scheduled and managed client appointments using online booking systems
- Provided exceptional customer service to maintain client retention and satisfaction
- Processed payments, maintained client records and managed daily business operations.
- Responded to customer inquiries through phone, email, and social media platforms.
- Organized community events and promoted services through social media marketing.
- Managed inventory, supplies, and appointment calendars.
Customer Service Representative
Hand In Hand Early Learning Center
Baltimore
04.2017 - 04.2020
- Resolved customer concerns and complaints, leading to increased customer satisfaction.
- Answered customer inquiries by phone, email, and in person
- Provided detailed information on service, pricing, and policies to support informed customer decisions.
- Assisted with account setup and customer verification processes.
- Maintained accurate customer records and documentation
- Collaborated with team members to enhance overall customer experience and service delivery.
Education
Master of Arts - Business Administration And Management
Georgia Piedmont Technical College
Clarkston, GA12-2019
Skills
- Lesson planning
- Curriculum development
- Student assessment
- Classroom management
- Record keeping
- Teacher coaching
- Time management
- Team collaboration
Additional Skills
- Professional Phone Etiquette
- Customer Retention
- Team Collaboration
- Attention to Detail
- Problem Solving
- Fast-Paced Environment Experience
- Inventory Management
Timeline
Lead Teacher
Crossroads Christian Academy
04.2023 - Current
Customer Service Representative
Hand In Hand Early Learning Center
04.2017 - 04.2020
Makeup Artist
Self-employeed
03.2015 - Current
Master of Arts - Business Administration And Management
Georgia Piedmont Technical College