D’Andrea Wilkes Jr

• Supported safe operation of towboats and barges transporting liquid cargo

• Handled mooring lines and operated winches during docking procedures

• Conducted safety checks to maintain compliance with Coast Guard regulations and enhance crew safety

• Participated in emergency drills including man-overboard and fire scenarios

• Assisted with cargo loading/unloading to support efficient operations and prevent spills

• Performed vessel maintenance including painting, cleaning, and minor mechanical repairs

• Assisted with mechanical assembly and disassembly of equipment to ensure operational readiness

• Used hand and power tools to complete routine maintenance and assembly tasks

• Maintained communication with captains and tanker-men to ensure operational efficiency

• Conducted blood draws and monitored vital signs during dialysis treatments to ensure patient safety and comfort

• Set up, operated, and disinfected dialysis machines following safety protocols

• Offered emotional support and education on kidney health and treatment plans to empower patients in their care

• Recorded patient responses and maintained precise medical records to support ongoing patient care and compliance with regulations

• Assisted with equipment setup and breakdown, ensuring proper assembly and functionality

• Ensured proper disposal of medical waste in compliance with regulations

• Handled clerical tasks including filing, faxing, and data entry

• Diagnosed and resolved technical issues for Apple devices and Apple Pay

• Guided customers through device setup, account creation, and subscription management

Managed over 80 inbound calls each day to address order cancellations, replacements, and payment issues.

• Managed escalated calls and ensured customer satisfaction

• Scheduled Genius Bar appointments and coordinated in-store repairs

• Mentored new hires and led training sessions on documentation and system navigation