Daniel Brown

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.

Managed a territory of Western Pennsylvania, Northern West Virginia and Eastern Ohio, consisting of 123 distributor accounts and $1.63 million in annual sales volume.

• Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
• Steered sales for Klein Professional Hand Tools and Occupational Protective Equipment by implementing effective marketing campaigns and participating in trade shows.
• Extensively networked with a wide range of customers including, distributor sales and executive teams to owner operators from electrical, construction, industrial, and hardware industries.
• Conducted occupational health and safety training for trade unions, steel mills and chemical plants; educated contractors, industrial, commercial, and institutional maintenance personnel, as well as students from technical schools and independent apprenticeship programs.

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
• Selling of electrical and data/telecom products to commercial and industrial customers, quotations, technical support, negotiating blankets quotes, laying out lighting and construction projects, trade show demonstrations, energy audits, entertaining, and providing service by any means necessary to satisfy customer’s needs.

• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
• Achieved significant reductions in wait time at counters through efficient organization and prioritization of tasks based on urgency.
• Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
• Built relationships with customers and community to establish long-term business growth.
• Strengthened relationships with clients through excellent communication skills and personalized service.