Daniel Louis
Hampton
Summary
Accomplished Housekeeping Manager with a proven track record at Hôtel -pro, enhancing guest relations and improving cleaning standards by 30%. Expert in budgeting and financial management, alongside mentoring teams for peak performance. Skilled in fostering inter-department collaboration and ensuring health and safety compliance, consistently elevating customer service quality.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
Hôtel -pro
01.2016 - Current
Housekeeping Supervisor
Marriott Get Way Atlanta Airport
02.2018 - 02.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Education
Associate Of Business Administration - Hospital Administration
University Catholic
Dominican Republic10.2005
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Folding clean laundry
- Scheduling and planning
- Customer relationship management
- Cleaning practices
- Customer service-focused
- Task delegation
- Quality improvements
- Department coordination
- Health and safety compliance
- Supervisory skills
- Performance improvements
- Employee evaluations
- Supply inventory management
- Budgeting and financial management
- Work prioritization
- Staff evaluations
- Inter-department collaboration
- Invoice processing
- Document control
- Payroll
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Housekeeping Supervisor
Marriott Get Way Atlanta Airport
02.2018 - 02.2022
Housekeeping Manager
Hôtel -pro
01.2016 - Current
Associate Of Business Administration - Hospital Administration
University Catholic
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