Daniel Mabery
Calhoun
Summary
Dynamic Service Advisor with a strong work ethic at Campers Inn RV of Acworth, adept at fostering client rapport and enhancing customer satisfaction. Proven track record in upselling services and maintaining meticulous documentation, while excelling in multitasking and organization to exceed performance goals. Committed to delivering quality service and effective problem resolution.
Overview
21
21
years of professional experience
Work History
Service Advisor
Campers Inn RV of Acworth
03.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
Technician
Tronitec
08.2004 - 05.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Education
High School Diploma -
Etowah High School
6565 Putnam Ford Drive, Woodstock GA01-2003
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Goal-oriented mindset
- Price quoting
- Service scheduling
- Performance goals
- Workflow management
- Repairs scheduling
- Client rapport
- Documentation and reporting
- Quality control
- Quality inspection
- Technical support
- Progress reporting
- Repair quality inspections
- Mechanical aptitude
- Work order interpretation
- CRM software
- Bill preparation
- Problem resolution
- Teamwork and collaboration
- Work prioritization
- Service upselling
- MS office
- Professional telephone demeanor
- Training development aptitude
- Order documentation
- Quality assurance controls
Timeline
Service Advisor
Campers Inn RV of Acworth
03.2022 - Current
Technician
Tronitec
08.2004 - 05.2021
High School Diploma -
Etowah High School
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