Dynamic General Manager with over 20 years of experience at Dillons Restaurant & Sportsbar, recognized for driving significant sales growth and elevating customer satisfaction. Proficient in operational management and team leadership, employing strong interpersonal skills and effective cost control measures to enhance overall performance. Skilled in social media marketing, leading to increased brand visibility and improved customer engagement. Committed to fostering a high-performing team environment that achieves organizational goals.
Overview
23
23
years of professional experience
Work History
General Manager
Dillons Restaurant & Sportsbar
Lawrenceville
01.2002 - 01.2025
Oversaw daily operations of a 256-seat restaurant and sports bar, ensuring high standards of service and customer satisfaction, achieving consistent growth in sales and customer base.
Managed a team of 35+ staff members, including hiring, training, scheduling assignments, and discipline.
Established and maintained effective communication with staff members to foster a collaborative and highly efficient work environment.
Collaborated with owners to identify and implement improvements, including menu development, pricing and sales, marketing and social media.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Implemented cost-control measures through inventory maintenance, payroll and food cost reviews, and managing supplier relationships, without compromising quality.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Maintained comprehensive knowledge of the menu, ingredients, and cooking methods to enhance guest experience.
Ensure compliance with all health, safety, and sanitation regulations.
Effectively maneuvered across all departments of the Company, holding positions of Busser, Line Cook, Lead Server, Bartender, Kitchen Manager, and General Manager.
Freelancer
Peachtree Films
Lawrenceville
01.2006 - 03.2020
Monitored audio levels during shoots using sound meters and other devices.
Composed and framed shots using camera settings and other technical aspects to achieve director requested results.
Controlled lighting, filter factors, and camera distances to meet shot targets.
Conducted routine maintenance and troubleshooting on camera equipment to ensure operational readiness.
Collaborated with directors and production teams to understand visual requirements and deliver desired results.
Adjusted camera settings such as focus, exposure, and white balance to adapt to changing light conditions.