Daniel Montgomery
Thomson
Summary
Dynamic Parts Counter Salesperson with a strong focus on customer service and teamwork. Successfully managed inventory and trained new team members, contributing to improved operational efficiency and customer experience.
Overview
4
4
years of professional experience
Work History
Parts Counter Sales Person
Thomson Motor Centre
Thomson, GA
04.2025 - Current
- Assisted customers in selecting appropriate parts for various vehicle models.
- Processed orders efficiently using point-of-sale systems.
- Managed inventory levels, ensuring accurate stock counts and availability.
- Resolved customer inquiries and complaints with professionalism and promptness.
- Collaborated with team members to enhance customer service experience.
- Maintained cleanliness and organization of parts counter area.
- Conducted regular follow-ups on outstanding orders to ensure timely delivery.
- Developed knowledge of automotive parts and industry trends through ongoing learning initiatives.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Served as a mentor to new hires, helping them get acclimated to their roles and contributing to a positive team dynamic.
- Ordered parts from various distributors to fulfill demands.
Assistant Manager
Mavis Tire
Thomson, GA
05.2023 - 04.2025
- Assisted in managing daily operations and ensuring efficient workflow across the service department.
- Trained and mentored new team members on company policies and procedures for customer service excellence.
- Implemented inventory management strategies to maintain optimal stock levels and reduce waste.
- Enhanced customer satisfaction by resolving complaints swiftly and effectively, improving overall service quality.
- Monitored performance metrics to identify areas for process improvement and operational efficiency.
- Coordinated scheduling for staff shifts, ensuring adequate coverage during busy periods to meet customer demand.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Parts Counter Sales Person
AutoZone
Thomson, GA
07.2022 - 04.2023
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Resolved customer inquiries and complaints with professionalism and promptness.
Education
High School Diploma -
Thomson High School
Thomson, GASkills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Customer service
- Teamwork and collaboration
Timeline
Parts Counter Sales Person
Thomson Motor Centre
04.2025 - Current
Assistant Manager
Mavis Tire
05.2023 - 04.2025
Parts Counter Sales Person
AutoZone
07.2022 - 04.2023
High School Diploma -
Thomson High School