Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Phan

Gainesville

Summary

Accomplished Service Technician at Milton Martin Honda, adept at diagnosing and resolving complex mechanical issues. Leveraged testing and diagnosis skills to enhance customer satisfaction by 20%. Excelled in service order management, ensuring efficient operations. Known for clear communication and proactive problem-solving, consistently delivering high-quality service and maintenance solutions.

Overview

9
9
years of professional experience

Work History

Owner

Phan's Auto Sales
03.2023 - 01.2025
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

Service Technician

Milton Martin Honda
02.2016 - 03.2023
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Education

Certificate of Technical Studies - Automotive Technology

Lanier Technical College
Oakwood, GA
05-2015

Skills

  • Engine installations
  • Installations and repairs
  • Service order management
  • Parts ordering and replacement
  • Testing and diagnosis
  • Safety inspections
  • Engine repair

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Owner

Phan's Auto Sales
03.2023 - 01.2025

Service Technician

Milton Martin Honda
02.2016 - 03.2023

Certificate of Technical Studies - Automotive Technology

Lanier Technical College

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Daniel Phan