Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Ruddock

Norcross

Summary

Dynamic Removal Technician at NESSSCO with proven expertise in load management and conflict resolution. Enhanced customer satisfaction through efficient packing and loading techniques, while maintaining operational transparency. Recognized for strong organizational abilities and effective team engagement, contributing to timely project completions and a positive work environment.

Overview

7
7
years of professional experience

Work History

Removal Technician

NESSSCO
04.2023 - Current
  • Operated removal equipment efficiently to ensure timely project completion.
  • Collaborated with team members to execute safe and effective removal procedures.
  • Improved customer satisfaction by efficiently and carefully packing, loading, and unloading belongings during residential and commercial moves.
  • Maintained accurate records of daily operations, contributing to operational transparency.
  • Conducted thorough inspections of removal sites to identify potential hazards.

Food Preparation Worker

Jamrock Sports Bar and Grill
03.2022 - 04.2023
  • Prepared ingredients according to food safety guidelines and standard recipes.
  • Operated kitchen equipment, ensuring proper usage and maintenance protocols.
  • Collaborated with team members to streamline food preparation processes.
  • Monitored quality of food items, maintaining high standards of presentation and taste.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.

Call Center Customer Service Specialist

Advanced Call Center Technologies LLC
10.2020 - 03.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.

Call Center Customer Service Agent

Alliance/Teleperformance
09.2018 - 09.2020
  • Handled escalated calls efficiently, diffusing tense situations and finding amicable resolutions that satisfied both parties involved.
  • Successfully met or exceeded monthly sales targets by upselling and cross-selling relevant products and services to customers.
  • Achieved higher first-call resolution rates by utilizing strong problem-solving skills to address customer issues promptly.
  • Utilized effective communication skills to clarify customer concerns, resulting in better issue understanding and faster resolution times.
  • Contributed to positive work environment through active participation in team meetings, offering valuable insights on process improvements.

Education

Mannings High School
Westmoreland JA

Skills

  • Skilled in load management
  • Effective time management
  • Skilled in resolving conflicts
  • Load securing techniques
  • Efficient packing skills
  • Multitasking Abilities
  • Prioritization of tasks
  • Effective team engagement
  • Strong organizational abilities
  • Problem-solving

Timeline

Removal Technician

NESSSCO
04.2023 - Current

Food Preparation Worker

Jamrock Sports Bar and Grill
03.2022 - 04.2023

Call Center Customer Service Specialist

Advanced Call Center Technologies LLC
10.2020 - 03.2022

Call Center Customer Service Agent

Alliance/Teleperformance
09.2018 - 09.2020

Mannings High School

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Daniel Ruddock