Daniel Walker
Hampton
Summary
Dynamic National Dispatch Manager with a proven track record at Need It Now Delivers, excelling in crisis management and employee training. Skilled in dispatch operations and route optimization, I enhance customer satisfaction through strategic service improvements and effective team leadership. Committed to delivering quality results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
National Dispatch Manager
Need It Now Delivers
Atlanta
06.2010 - 05.2024
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
Customer Service Manager
A Quick Delivery
Atlanta
03.2006 - 05.2010
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Dispatch Coordinator
A 1 Express
Atlanta
05.2004 - 08.2006
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
- Ordered parts needed by techs and arranged delivery to technician in required amount of time.
Courier Contractor
A Quick Delivery
Atlanta
05.2004 - 01.2006
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
Area Driver Trainer
Pizza Hut
Atlanta
07.2004 - 06.2005
- Assessed new employee's driving skills and provided feedback to improve their performance.
- Updated and managed training classes and materials.
- Provided individualized instruction to help drivers understand safety procedures and rules of the road.
Education
High School Diploma -
Avondale High School
Decatur, GA06-1997
Electrical, Electronics And Communications Engineering
Okefenokee Technical College
Waycross, GASkills
- Dispatch operations
- Route optimization
- Crisis management
- Employee training
- Customer service
- Quality assurance
Affiliations
- Head Football Coach
Accomplishments
- Employee of the Year (2023)
- Coach of the Year (2022) (2023)
- Pacesetter Award (2021)
Timeline
National Dispatch Manager
Need It Now Delivers
06.2010 - 05.2024
Customer Service Manager
A Quick Delivery
03.2006 - 05.2010
Area Driver Trainer
Pizza Hut
07.2004 - 06.2005
Dispatch Coordinator
A 1 Express
05.2004 - 08.2006
Courier Contractor
A Quick Delivery
05.2004 - 01.2006
High School Diploma -
Avondale High School
Electrical, Electronics And Communications Engineering
Okefenokee Technical College
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