Daniel Works
Lithonia
Summary
Dedicated professional with strong customer service skills and proven problem-solving abilities. Experienced in complaint resolution and employee training, ensuring positive client experiences and operational efficiency.
Overview
11
11
years of professional experience
Work History
Front End Supervisor
Kroger
Decatur
11.2021 - Current
- Supervised daily operations of front end staff and customer service areas.
- Trained new employees on company policies and procedures for customer interaction.
- Managed cash register operations and ensured accurate cash handling practices.
- Resolved customer complaints efficiently to maintain positive shopping experiences.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
Teacher
Works childcare center
Stone Mountain
01.2015 - Current
- Developed engaging lesson plans to foster children's learning and development.
- Implemented classroom activities that promote social and emotional skills in children.
- Created a safe and nurturing environment for children to explore and learn.
- Monitored children's progress and adjusted teaching strategies accordingly.
- Organized group activities that encourage teamwork and cooperation among children.
- Trained new staff on classroom management techniques and best practices in childcare.
- Evaluated educational materials for age-appropriateness and effectiveness in learning outcomes.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Customer Service Representative
Planet Fitness
Lithonia
10.2022 - 06.2024
- Assisted members with inquiries about gym facilities and services.
- Processed membership applications and renewals efficiently.
- Maintained cleanliness and organization of fitness areas and equipment.
- Resolved member complaints quickly to enhance satisfaction.
- Educated members on gym policies and procedures effectively.
- Conducted facility tours for prospective members enthusiastically.
- Collaborated with team to ensure smooth daily operations.
- Supported promotional events to engage community interest in fitness programs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Redan High School
Stone Mountain, GA05-2020
Skills
- Cash handling
- Customer service
- Employee training
- Complaint resolution
- Operations management
- Front end supervision
- Inventory control
- Problem solving
- Attention to detail
- Conflict resolution
- Workflow management
- Team collaboration
- Staff management
- Team supervision
- Shift checklists
- Staff supervision
- Problem-solving skills
- Opening and closing procedures
Timeline
Customer Service Representative
Planet Fitness
10.2022 - 06.2024
Front End Supervisor
Kroger
11.2021 - Current
Teacher
Works childcare center
01.2015 - Current
High School Diploma -
Redan High School