Daniela Castro

• Ensure a safe environment for patients requiring 1:1 continuous observation
• Deliver exceptional service to patients, families, staff, and physicians
• Serve as shift lead, supporting supervisors with daily operations
• Mentor and train new staff as a designated preceptor
• Participate in emergency response events, including Code BERT's
• Conduct proactive rounding and provide feedback to leadership
• Support staff development through guidance and on-the-job training
• Ensure regulatory compliance and report safety concerns
• Recognized as Employee of the Month – January 2025

Additional Roles:

• Preceptor: Train and guide new staff to ensure quality onboarding
• Peer Supporter: Provide emotional and professional support to colleagues
• Safety Coach: Promote safety culture and help reduce human error

• Provide continuous patient monitoring, maintaining arm’s-length supervision
• Follow hospital policies for patient safety, including suicide and restraint protocols
• Assist patients with daily needs and activities
• Accurately document patient behavior and support needs in EMR
• Monitor for behavioral changes and report to the healthcare team
• Communicate therapeutically with patients and families
• Accompany patients to procedures to ensure ongoing observation
• Maintain a safe environment and follow all safety protocols

• Opened and secured the clubhouse, including alarm system management
• Delivered outstanding customer service to club members
• Maintained cleanliness and stocked supplies in restrooms, locker rooms, and common areas
• Assisted with function setups, maintenance requests, and inventory management
• Recognized as Employee of the Quarter – 1st Quarter 2018