Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Gonzalez

Covington

Summary

I believe I am a hardworking, dependable, and customer-focused individual who enjoys working in an environment where I will be able to help others. I had the opportunity for the past couple of several years to work in the restaurant industry. I've worked a lot of the front-of-house roles such as hostess, to-go specialist, expo, and being a server as well. These positions have helped shaped me to develop strong communication skills, great customer service, organization, and multitasking skills. I had the opportunity to move up to become a trainer, and with that I believe I gained better leadership skills and help out new team members making sure they understood the company standard that had to be met. I've always enjoyed being part of a team where I can create positive experiences. I'm always excited to keep learning new skills, be faced with new challenges, and to keep continuing growing both personally and professionally.

Overview

6
6
years of professional experience

Work History

To-Go Specialist Trainer

Olive Garden
Covington, GA
01.2025 - Current
  • Prepared and packaged to-go orders efficiently, ensuring accuracy and customer satisfaction.
  • Assisted in training new staff by providing guidance on operational procedures and customer service standards. and monitor new To-Go Specialists making sure they understood the customer service expectations, food safety standards, and POS system operation.
  • Collaborated with kitchen staff to enhance order preparation efficiency.
  • Packaged food with care to maintain quality and enhance customer satisfaction. making sure they had all necessities to make sure the customer is satisfied.
  • Supported curbside pickup and executed delivery orders for catering while setting up food for guest convenience.
  • Made sure the guests had a great, smooth, and efficient guest experience.

Host

La Strada Italian Restaurant
Napa, CA
03.2024 - 06.2024
  • Welcomed guests to the restaurant with a friendly smile and positive demeanor. warmly with a positive attitude and in a great timely manner of time to create a welcoming atmosphere.
  • Managed seating arrangements to maintain restaurant flow and reduce wait times.
  • Handled customer inquiries and concerns, providing prompt resolutions and enhancing satisfaction.
  • Ensured waiting area and front lobby were clean and organized, providing a welcoming environment.

Expeditor

Mystic Grill
Covington, GA
01.2021 - 01.2024
  • Ensured timely delivery of food orders, improving customer satisfaction and operational efficiency.
  • Collaborated with kitchen staff to streamline order preparation, reducing service times during peak hours.
  • Verified food preparation aligned with restaurant standards and accommodated guests' special requests.
  • Confirmed food presentation met standards the food was given out accurately, it was presented well, and the quality was good enough to bring out to the table or look great to be packaged.
  • Supported team during busy shifts by running food and coordinating with team members to ensure timely service.

Education

High School Diploma -

Newton High School
Covington, GA
05.2023

Skills

  • Telephone communication
  • Taking initiative
  • Instruction adherence
  • Team collaboration
  • Strong multitasking
  • Flexibility
  • Flexible schedule
  • Bilingual
  • Quick learner
  • Clear communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

To-Go Specialist Trainer

Olive Garden
01.2025 - Current

Host

La Strada Italian Restaurant
03.2024 - 06.2024

Expeditor

Mystic Grill
01.2021 - 01.2024

High School Diploma -

Newton High School
Daniela Gonzalez