lena Croy
Oxford
Summary
I am very well trained in a variety of skills that include all aspects of a customer service setting. I am a hardworking and dedicated employee that enjoys and thrives on working with the public and in a fast pace environment. I am looking to work for a company to where I can advance within the corporation.
Overview
21
21
years of professional experience
Work History
Branch Manager
Heights Finance
Lawrenceville
06.2024 - Current
Branch Manager
Heights Finance
Conyers
10.2017 - 06.2024
Assistant manager
Covington credit
06.2015 - 10.2017
- Started out as a customer service representative, I was promoted to assistant manager within less than a year.
- My responsibilities include writing and closing loans, solicitation calls, taking payments, answering phones, and handling bad debt customers.
Dairy/Grocery Stocker
Food Depot
02.2012 - 06.2015
- Started out as a front end cashier, then I was promoted to night stock and dairy, which I am responsible for resets, assisting with inventory, and ensuring all stock gets put out correctly and in a timely manner.
Assistant Manager
Dollar General
03.2009 - 08.2010
- Started out as a lead cashier, then made my way up to assistant manager.
- My responsibilities included keeping up with inventory, stocking, planograms, and on-hands.
- Also ensuring excellent customer service, and proper cash handling.
Swing Manager
McDonalds
08.2004 - 08.2008
- As a swing manager I was responsible for proper cash handling, placing employees in correct areas to ensure smooth operations, ensuring excellent customer service, and keeping up with the fast pace environment.
Secretary
Smith Millworks
09.2007 - 03.2008
- A few of my responsibilities included answering phones, invoices, placing orders, ensuring excellent customer service, trouble shooting, quickbooks, and holding OSHA meetings.
Education
High School Diploma -
Newton County High School
01.2007
Skills
- Loan processing
- Customer service
- Sales strategies
- Team leadership
- Performance evaluation
- Regulatory compliance
- Conflict resolution
- Staff training
- Relationship building
- Time management
Timeline
Branch Manager
Heights Finance
06.2024 - Current
Branch Manager
Heights Finance
10.2017 - 06.2024
Assistant manager
Covington credit
06.2015 - 10.2017
Dairy/Grocery Stocker
Food Depot
02.2012 - 06.2015
Assistant Manager
Dollar General
03.2009 - 08.2010
Secretary
Smith Millworks
09.2007 - 03.2008
Swing Manager
McDonalds
08.2004 - 08.2008
High School Diploma -
Newton County High School