Daniella Resendiz
Marietta
Summary
Professional with experience in customer service and project management, demonstrating strong problem-solving skills and the ability to analyze data for actionable insights. Developed policies and procedures that improved operational efficiency, while maintaining comprehensive records of activities related to various projects. Collaborated effectively within teams to support organizational goals and enhance service delivery. Proven ability to handle escalations and provide constructive feedback, contributing to a positive work environment.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Domino's Pizza
Marietta
06.2021 - Current
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Developed policies and procedures related to customer service operations.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Provided exceptional customer service to ensure customer satisfaction.
Internship Student
Smyrna Police Department
Smyrna
01.2025 - 04.2025
- Maintained records of all activities related to various projects.
- Assisted in the organization of events such as conferences, seminars, and workshops.
- Developed and implemented communications strategies for various projects.
- Identified opportunities for process improvements and developed action plans accordingly.
- Worked well in team environment as well as independently.
- Shadowed staff and learned advanced work.
- Worked with teams to support goals and build experience.
- Set specific goals for projects to measure progress and evaluate end results.
Education
Associate of Science - Criminal Justice
Chattahoochee Technical College
Marietta, GA05-2025
Associate of Applied Science - Forensic Science
Chattahoochee Technical College
Marietta, GA05-2025
Skills
- Data analysis
- Forensic investigation
- Evidence collection
- Customer service
- Report writing
- Team collaboration
- Report preparation
- Handling escalations
- Relationship building
- Problem-solving
- Time management
- Positive and constructive feedback
- Work prioritization
Languages
Spanish
Native/ Bilingual
Reference
- Juan J. Fabian
Police Officer, Smyrna Police Department 2022-current.
Contact: +1 (978) 918-6251
JFabian@smyrnaga.gov
Timeline
Internship Student
Smyrna Police Department
01.2025 - 04.2025
Customer Service Manager
Domino's Pizza
06.2021 - Current
Associate of Science - Criminal Justice
Chattahoochee Technical College
Associate of Applied Science - Forensic Science
Chattahoochee Technical College