Daniella Screetch
Braselton
Summary
Detail-oriented professional with extensive experience in customer service, scheduling, and healthcare administration. Currently pursuing a Bachelor of Arts in Psychology at Southern New Hampshire University. Seeking opportunities to leverage strong organizational and communication skills in a dynamic work environment.
Overview
9
9
years of professional experience
Work History
NonClinical Support Staff
Northside Hospital
Atlanta
02.2025 - 05.2025
- Provided customer support by addressing inquiries and resolving issues.
- Organized and scheduled appointments for staff and clients efficiently.
- Assisted team with daily operations and administrative tasks.
- Maintained accurate records of transactions and customer interactions.
City Carrier
United States Postal Service
Atlanta
05.2024 - 01.2025
- Deliver mail and packages efficiently while maintaining a high standard of customer service.
- Manage route coordination and handle inquiries, providing timely resolutions to customer concerns.
QA Admin
FedEx Ground
Braselton
08.2023 - 08.2024
- Managed quality control processes, ensuring packages were properly sorted and delivered on time.
- Collaborated with teams to identify discrepancies and resolve issues efficiently.
Medical Office Assistant
Pandya Medical Center
Atlanta
01.2020 - 01.2023
- Scheduled patient appointments for various medical services, ensuring efficient workflow and minimizing wait times.
- Entered and updated patient records in healthcare systems, including Cerner Millennium and Epic.
- Coordinated with insurance companies for pre-certifications and referrals, facilitating smooth patient intake processes.
- Provided exceptional customer service, addressing patient inquiries and resolving issues related to appointments and billing.
Credit Consultant
Repair and Refresh Financial
Atlanta
07.2018 - 01.2020
- Delivered personalized financial advice and assisted clients in improving their credit scores.
- Maintained accurate records and managed client relations to ensure satisfaction.
Home Care Aide
Help at Home
Atlanta
01.2016 - 01.2018
- Provided compassionate care to clients in their homes, assisting with daily living activities and personal hygiene.
- Supported clients with medication management, meal preparation, and mobility assistance.
- Maintained accurate records of client care and reported any changes in health status to supervisors.
Education
Bachelor of Arts - Psychology - Concentration in Mental Health
Southern New Hampshire University
09.2025
High School Diploma -
Penn Foster Career School
Scranton, PA03.2023
Skills
- Patient Scheduling & Healthcare Systems (Cerner Millennium, Epic)
- High-Volume Call Handling
- Insurance and Pre-certification Coordination
- Customer Service & Problem Resolution
- Time Management & Multitasking
- Data Entry & Record Keeping
Timeline
NonClinical Support Staff
Northside Hospital
02.2025 - 05.2025
City Carrier
United States Postal Service
05.2024 - 01.2025
QA Admin
FedEx Ground
08.2023 - 08.2024
Medical Office Assistant
Pandya Medical Center
01.2020 - 01.2023
Credit Consultant
Repair and Refresh Financial
07.2018 - 01.2020
Home Care Aide
Help at Home
01.2016 - 01.2018
Bachelor of Arts - Psychology - Concentration in Mental Health
Southern New Hampshire University
High School Diploma -
Penn Foster Career School