Danielle Alexander
Atlanta
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Support industry. Looking to help your company with my experience as a Customer Support Specialist. Consistent, Hardworking, Problem Solver and Empathetic. Seeking an opportunity to help people by applying my skills and knowledge. I enjoy working with the public, I am looking to improve my position in the work force, expand my knowledge and skills.
Overview
9
9
years of professional experience
Work History
Customer Care Associate II
REPUBLIC NATIONAL DISTRIBUTING COMPANY
01.2024 - Current
- Support sales teams and management in building and maintaining relationships with VIP account buyers
- Assist in identifying customer needs and aligning them with sales and marketing initiatives to drive revenue growth
- Identify and resolve issues by coordinating timely solutions
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
Member Experience Specialist
Columbia Sportswear
04.2022 - 02.2023
- Contract Position
- Field inbound customer communication via multiple channels (chat, emails, social media, phone calls) and resolve customer requests with expediency
- Resolve product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solution
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Maintained a positive, empathetic, and professional attitude toward customers at all times
- Diffuse conflict and exhibit compassion for distressed members
Member Care Representative I
Snapping Shoals EMC
09.2019 - 11.2020
- Received incoming calls and distributed them to the appropriate department
- Accurately verified information and updated information databases as necessary
- Handled up to 100 calls customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer satisfaction
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns
- Continually sought to promote the mission and brand of Snapping Shoals EMC by providing excellent customer service at any opportunity
Customer Service Representative
Peachstate Insurance
08.2016 - 03.2019
- Established a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals
- Explained various insurance policies and products to potential and existing clients; guided clients in selecting coverage to best meet their needs
- Build customized insurance policies and packages to meet clients needs
- Filed reports, gathered information, and performed research
Education
High School Diploma - General Studies
Alonzo A. Crim High
Atlanta, GA01.2009
Skills
- Leadership
- Excellent Communication
- People Skills
- Problem-solving
- SaaS
- Zendesk
- CRM
- Salesforce
Timeline
Customer Care Associate II
REPUBLIC NATIONAL DISTRIBUTING COMPANY
01.2024 - Current
Member Experience Specialist
Columbia Sportswear
04.2022 - 02.2023
Member Care Representative I
Snapping Shoals EMC
09.2019 - 11.2020
Customer Service Representative
Peachstate Insurance
08.2016 - 03.2019
High School Diploma - General Studies
Alonzo A. Crim High
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