DANIELLE BRYANT-HEASTON
McDonough
Summary
Strong organizational and problem-solving skills with a focus on customer service excellence. Proficient in effective communication and interpersonal relations, ready to enhance administrative capabilities in a leasing consultant role. Demonstrated ability in complex problem-solving and conflict resolution, with expertise in resource allocation and schedule management.
Overview
10
10
years of professional experience
Work History
Server
Max Lager’s Wood-Fired Grill & Brewery
01.2026 - Current
- Serve guests with attentiveness and efficiency, ensuring an enjoyable dining experience. Collaborate with kitchen staff to manage orders and deliver meals promptly. Address customer inquiries and resolve any issues to maintain satisfaction. Maintain a clean and organized work environment, adhering to health and safety standards.
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately, enhancing overall service quality.
- Coordinated with kitchen staff to ensure timely food delivery, supporting smooth operations.
Server
The Bucketshop Cafe
11.2024 - 11.2025
- Provided excellent customer service by taking orders and serving meals in a timely manner. Assisted in training new staff to ensure consistency in service quality. Handled payment transactions accurately and efficiently. Engaged with customers to enhance their dining experience.
- Delivered exceptional customer service in a busy dining environment to ensure a pleasant experience.
- Ensured timely delivery of meals and drinks to tables, contributing to a smooth dining experience.
- Maintained cleanliness and organization of dining area and service stations.
Hostess & Lead Cocktail Server
5 Church Midtown / Virture Rooftop
10.2023 - 10.2024
- Welcomed guests warmly and managed seating arrangements to optimize service flow. Led the cocktail serving team, ensuring high standards of beverage presentation and customer service. Coordinated with the kitchen and bar staff to ensure timely delivery of orders. Managed reservations and special requests to provide personalized guest experiences.
- Coordinated with the kitchen and bar staff to ensure timely delivery of orders.
- Managed reservations and special requests to provide personalized guest experiences.
- Welcomed guests warmly and managed seating arrangements to optimize service flow.
Solution Specialist
Verizon Wireless
10.2016 - 08.2023
- Developed tailored solutions by analyzing client needs and leveraging product expertise to enhance customer satisfaction. Utilized CRM software to track customer interactions and manage leads, contributing to a 15% increase in sales conversions. Conducted proactive follow-ups to build long-term relationships and addressed issues promptly, achieving a 90% customer satisfaction score.
- Created personalized solutions to address customer needs and improve satisfaction.
- Partnered with teams to troubleshoot and enhance overall service quality.
- Guided clients in understanding product features to facilitate informed choices.
Education
Some College (No Degree) - History
Valdosta State University
Valdosta, GASkills
- Customer service excellence
- Guest engagement strategies
- Client relations management
- Upselling techniques
- Service quality standards
- Order management
- Customer engagement
- Analytical problem solving
- Time and calendar organization
- Team leadership
- Strong work ethic
Timeline
Server
Max Lager’s Wood-Fired Grill & Brewery
01.2026 - Current
Server
The Bucketshop Cafe
11.2024 - 11.2025
Hostess & Lead Cocktail Server
5 Church Midtown / Virture Rooftop
10.2023 - 10.2024
Solution Specialist
Verizon Wireless
10.2016 - 08.2023
Some College (No Degree) - History
Valdosta State University