Danielle CARTER
Vidalia
Summary
Dynamic professional with extensive experience at Oxford Industries Inc, excelling in staff supervision and conflict resolution. Proven ability in inventory management and maintaining high cleanliness standards. Skilled in data management and problem resolution, ensuring operational efficiency and exceptional service delivery. Committed to fostering teamwork and enhancing customer satisfaction.
Overview
16
16
years of professional experience
Work History
Housekeeping Supervisor
Oxford Industries Inc
Vidalia
07.2025 - 09.2025
- Supervised daily cleaning operations to maintain high standards of cleanliness.
- Trained and mentored housekeeping staff on efficient cleaning techniques.
- Coordinated housekeeping schedules to ensure proper coverage and efficiency.
- Managed inventory of cleaning supplies and equipment for optimal usage.
- Communicated with management regarding housekeeping needs and concerns.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Travel Consultant
Amtrak
Vidalia
09.2024 - 12.2024
- Created customized travel itineraries for clients based on preferences and budgets.
- Managed client bookings using travel reservation systems and software tools.
- Handled customer inquiries and resolved issues through effective communication strategies.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
Travel Advisor
Carnival Cruise Lines
Vidalia
07.2024 - 08.2024
- Crafted personalized travel itineraries based on client preferences and budgets.
- Researched destinations, accommodations, and activities to provide expert recommendations.
- Organized group travel plans for corporate clients and special events.
- Maintained professional, courteous and timely communications with travelers to assist in trip phases.
- Prepared itineraries to deliver travel arrangements to clients.
- Collected deposits and created monthly invoices to compile payments.
Billing Representative
Charter Communications/Spectrum
Colorado Springs
12.2023 - 01.2024
- Managed customer accounts using specialized software systems, such as SAP or Oracle ERP tools
- Analyzed customer accounts to identify discrepancies in billing data
- Conducted periodic audits of customer accounts to verify accuracy of information stored in system databases
Community Advisor
Enquire Solutions/Aline
Greenwood
11.2021 - 06.2023
- Effectively managed a budget for programming initiatives within the residence hall community
- Demonstrated leadership abilities by mentoring younger Community Advisors on policy procedures and program development strategies
- Provided guidance and support to first-year students during their transition into college life
- Worked with CRM Software's
- Helped Families find communities for loved ones
- Scheduled Tours
CSR/Medical Records Supervisor/HR Coordinator
Interim Healthcare
Pueblo
07.2017 - 01.2021
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Worked caregivers scheduling visits with clients
- Payroll
- Worked with Medicaid and Medicare insurance
Leap Technician
Department of Human Services
Pueblo
01.2012 - 01.2017
- Trained new technicians in proper operation and servicing of equipment as needed
- Explained technical diagnoses and needed repairs to individuals in simple terminology
- Demonstrated strong leadership skills by coordinating the activities of subordinate technicians
Customer Service/ Planning And Scheduling
International Salon And Spa Academy
Colorado Springs
08.2009 - 12.2009
- Ensured that all employees adhered to company policies and procedures while handling customer requests
Education
Diploma - General studies, Business Management
Central High school
Pueblo06.2008
Skills
- Medical Information Collection
- Medical Records and Documentation
- Office Supplies and Inventory
- Accounts Payable and Accounts Receivable
- Payment Plans
- Call Transfers
- Workflow Processes
- Organizational Systems
- Data Input
- Administrative Support
- Records Administration
- Intake Interview
- Protected Health Information
- Records Pulling
- Staff Meetings
- Facility Inspections
- Clerical Support
- Patient Records Handling
- Patient Health Information Access
- Patient Data Management Systems
- Administrative Staff Supervision
- Strict Confidentiality
- Microsoft Word
- Medicare Compliance
- Daily Logs
- Problem Resolution
- Weekly Payroll
- Calendar Software
- Data Management Software
- Payment Collection
- HIPAA Guidelines
- Records Scanning
- Account Management
- Account Monitoring
- Multitasking
- Attention to Detail
Timeline
Housekeeping Supervisor
Oxford Industries Inc
07.2025 - 09.2025
Travel Consultant
Amtrak
09.2024 - 12.2024
Travel Advisor
Carnival Cruise Lines
07.2024 - 08.2024
Billing Representative
Charter Communications/Spectrum
12.2023 - 01.2024
Community Advisor
Enquire Solutions/Aline
11.2021 - 06.2023
CSR/Medical Records Supervisor/HR Coordinator
Interim Healthcare
07.2017 - 01.2021
Leap Technician
Department of Human Services
01.2012 - 01.2017
Customer Service/ Planning And Scheduling
International Salon And Spa Academy
08.2009 - 12.2009
Diploma - General studies, Business Management
Central High school