Danielle Graves
Smyrna
Summary
Dedicated customer service professional with 8 years of experience in the airline industry as a Gate Agent. Skilled in passenger assistance, safety compliance, conflict resolution, and high-pressure problem solving.
Overview
9
9
years of professional experience
Work History
CSA
Delta Airlines
01.2017 - Current
- Delivered high-quality customer service to an average of 900+ passengers daily, ensuring smooth boarding, seating, and flight transitions.
- Coordinated with flight crews to manage boarding procedures, passenger counts, and special accommodations, demonstrating teamwork and clear communication.
- Handled passenger concerns and conflicts with professionalism, diffusing high-stress situations while maintaining safety and customer satisfaction.
- Assisted with flight delays, rebookings, and emergency situations, staying calm under pressure and providing clear instructions to passengers.
- Ensured compliance with TSA, FAA, and airline safety protocols, contributing to a secure travel environment.
Server
The Lab Gastropub
11.2016 - 11.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu knowledge and service standards.
- Processed customer orders accurately using POS systems for efficient transactions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Opportunities For Learning
Los Angeles 06.2013
Skills
Passenger safety & security awareness
Emergency response & conflict resolution
FAA regulations & airline procedures
Strong interpersonal & teamwork abilities
Problem-solving under pressure
Boarding & deplaning coordination
Timeline
CSA
Delta Airlines
01.2017 - Current
Server
The Lab Gastropub
11.2016 - 11.2017
Opportunities For Learning