Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Graves

Smyrna

Summary

Dedicated customer service professional with 8 years of experience in the airline industry as a Gate Agent. Skilled in passenger assistance, safety compliance, conflict resolution, and high-pressure problem solving.

Overview

9
9
years of professional experience

Work History

CSA

Delta Airlines
01.2017 - Current
  • Delivered high-quality customer service to an average of 900+ passengers daily, ensuring smooth boarding, seating, and flight transitions.
  • Coordinated with flight crews to manage boarding procedures, passenger counts, and special accommodations, demonstrating teamwork and clear communication.
  • Handled passenger concerns and conflicts with professionalism, diffusing high-stress situations while maintaining safety and customer satisfaction.
  • Assisted with flight delays, rebookings, and emergency situations, staying calm under pressure and providing clear instructions to passengers.
  • Ensured compliance with TSA, FAA, and airline safety protocols, contributing to a secure travel environment.

Server

The Lab Gastropub
11.2016 - 11.2017
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Assisted in training new servers on menu knowledge and service standards.
  • Processed customer orders accurately using POS systems for efficient transactions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Opportunities For Learning
Los Angeles
06.2013

Skills

    Passenger safety & security awareness

    Emergency response & conflict resolution

    FAA regulations & airline procedures

    Strong interpersonal & teamwork abilities

    Problem-solving under pressure

    Boarding & deplaning coordination

Timeline

CSA

Delta Airlines
01.2017 - Current

Server

The Lab Gastropub
11.2016 - 11.2017

Opportunities For Learning
Danielle Graves