Danielle Hinds
Cumming,MI
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Mobile Help, Customer Service Specialist
Mobilehelp
01.2023 - Current
- Responding to Inquiries: Addressing customer inquiries and concerns promptly and professionally via phone, email, or in-person interactions, providing accurate information and solutions
- Documentation and Record-Keeping: Maintaining accurate records of customer interactions, transactions, inquiries, and complaints in thecompany's database or CRM system
- Adherence to Policies: Adhering to company policies and procedures while maintaining customer-centric approach in all interactions.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Analyzed customer service trends to discover opportunities and provide management feedback.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
Technical Support
TITAN Technology
09.2020 - 01.2023
- Providing technical assistance and troubleshooting expertise to end-users, resolving hardware, software, and network issues promptly and effectively
- Network Administration: Assisting in network setup, configuration, and maintenance, including LAN/WAN connectivity, routers, switches, and firewalls
- Software Installation and Updates: Installing and updating software applications, operating systems, and patches to ensure systems are up-to-date and secure.
- Gathered and compiled technical support documentation for training service desk and field engineers.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Resolved 300 technical support inquiries per day.
Education
Master of Science - Health Informatics, Health Adminstraton
The University of Arizonia Global Campus
Arizona City, AZSkills
- EHR, EMR
- Healthcare Terminology: Understanding and familiarity with medical terminology, procedures, and healthcare systems
- Health Information Systems: Exposure to Electronic Health Records (EHR), healthcare databases, and related software systems
- Communication
- Clear verbal and written communication to interact with healthcare professionals and convey technical information effectively
- Workflow Analysis: Understanding how healthcare processes operate and ability to suggest improvements using informatics solutions
- Complaint resolution
- Account Management
- Complaint Handling
- CRM Software
- De-Escalation Techniques
- Account updating
Timeline
Mobile Help, Customer Service Specialist
Mobilehelp
01.2023 - Current
Technical Support
TITAN Technology
09.2020 - 01.2023
Master of Science - Health Informatics, Health Adminstraton
The University of Arizonia Global Campus
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