Danielle Jimerson
Forsyth
Summary
Dynamic customer service professional with experience at Wendy's and GEICO, adept at conflict resolution and active listening. Proven track record in enhancing customer satisfaction and efficiently processing policy changes. Skilled in clear communication and problem-solving, consistently exceeding performance targets while fostering strong client relationships. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
GEICO, Government Employees Insurance
05.2023 - Current
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Assessed customer needs and recommended suitable insurance policies.
Customer Service Representative
William Sonoma
11.2018 - 05.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Answered inbound calls and sent emails.
- Case order, scanning products in and out.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Laborer
Academy Warehouse
03.2013 - 09.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Performed general housekeeping and cleaning tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols while operating machinery and equipment.
- Followed instructions and safety protocols to prevent accidents and injuries.
Cashier
Wendys Restaurant
03.2009 - 03.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Nursing
Central Ga Tech
Macon, GAMary Person High School
Forsyth, GA05-2008
Skills
- Active Listening
- Complaint resolution
- Clear Communication
- Problem solving
- Listening Comprehension
- Empathy and Patience
- Professionalism
- Conflict Resolution
Accomplishments
First Year at Geico, I was rated a 5, also achieved moats that year.
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
05.2023 - Current
Customer Service Representative
William Sonoma
11.2018 - 05.2023
Laborer
Academy Warehouse
03.2013 - 09.2017
Cashier
Wendys Restaurant
03.2009 - 03.2013
No Degree - Nursing
Central Ga Tech
Mary Person High School
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