Danielle Lovejoy
Midway,GA
Summary
Multi-talented Production Manager experienced in diverse industrial environments. Profit-motivated collaborator with ingenuity in troubleshooting complex productivity obstacles. Creative leader with motivational supervisory methods. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
DARKMEAT DEBONE
Pilgrims Pride Corp
09.2023 - 09.2024
- Reduced workplace accidents through strict adherence to safety protocols and regular safety workshops for employees.
- Enforced correct use of safety equipment and compliance with company safety policies.
- Conducted regular performance evaluations, offering constructive feedback and coaching opportunities for skill development.
- Enhanced product quality with rigorous quality control measures and immediate corrective actions when necessary.
- Fostered a positive work environment through open communication, clear expectations, and consistent feedback on performance.
- Streamlined workflow processes, resulting in reduced downtime and increased efficiency.
- Resolved issues quickly to maintain productivity goals.
CSR, Sales
Telenet
08.2023 - 09.2023
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Streamlined the sales process for increased efficiency and improved customer experience.
- Negotiated contracts successfully, securing favorable terms for both parties involved in transactions.
Front End Store Manager
Applbees
01.2021 - 07.2023
- Analyzed sales data to identify trends, optimize product assortment decisions, and forecast future demand accurately.
- Implemented a system for tracking employee hours accurately, reducing payroll errors and helping to maintain fair labor practices.
- Fostered open communication within the team by holding regular meetings, creating an environment where employees felt comfortable sharing ideas or concerns.
- Boosted store profitability with effective cost control measures such as analyzing expenses and monitoring product waste.
- Conducted routine store inspections to ensure compliance with safety regulations, addressing potential hazards immediately to minimize risks to employees or customers alike.
- Continuously updated product knowledge to provide informed recommendations to customers, resulting in increased sales and higher customer satisfaction ratings.
- Managed staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Coordinated special events and promotions to attract new customers and drive engagement within the local community.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Picker Packer
AutoZone
01.2020 - 12.2020
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Streamlined warehouse operations through efficient organization of products and inventory management.
Customer Service
Geico
01.2018 - 12.2019
- Assisted customers with billing and coverage concerns
- Ensured that the consumer was made aware of the billing explanation if needed and helped the consumer add or remove coverage as requested by consumer
- Gave coverage information to lien holders, DMV, and police departments
- Also added SR 22 and sent in coverage details to prevent tickets for the consumer to the DMV or Police department
Claims Processor
Nationwide
01.2016 - 12.2018
- Interact with customers (Public/ Corporate) daily providing and processing information in response to inquiries, concerns and request about insurance products and policies
- Updated customer files with complete and accurate documentation on each interaction
- Manage first notice of loss claims for auto and home claims process
Customer Service
Dillard's
01.2014 - 12.2015
- Sold fragrances for high end products such as Channel, Dior and Tory Burch
- Then was promoted to a fragrance specialist for Tory Burch Making it the #1 selling product in the entire region beating out metropolitan areas such as Dallas and Shreveport, LA
- Played a leadership role in de-escalating issues and concerns of customers in place of management and trained new hires during the probationary period
Customer Service
Liberty Medical
01.2009 - 12.2013
- Communicated with multiple departments to answer medical questions involving Medicare recipients
- Coordinated new recruitment to Medicare plan (average of 10 per day per enrollment period) that contributed to consistently high enrollment levels
- Becoming the second highest sales representative the of Medicare enrollment process
Customer Service
Aegis Communications Group
01.2008 - 12.2009
- Resolved Comcast customers' service issues by clarifying the customer's complaint and handled technical support and restored services remotely
- Scheduled and dispatched technicians to customer premises for off-site repairs, while assisting with billing inquiries and payments
Education
Associate of Applied Science - Accounting
Everest Institute
Orlando, FL01-2015
Skills
- Efficiency optimization
- Hazard analysis
- Dedication to product quality
- Health and safety
- Manufacturing
- Quality assurance training
- Assembly and production
- Training skills
- Data-driven
- Quality assurance standards
- Equipment monitoring
- Timely safety audits
- Inventory management specialist
Timeline
DARKMEAT DEBONE
Pilgrims Pride Corp
09.2023 - 09.2024
CSR, Sales
Telenet
08.2023 - 09.2023
Front End Store Manager
Applbees
01.2021 - 07.2023
Picker Packer
AutoZone
01.2020 - 12.2020
Customer Service
Geico
01.2018 - 12.2019
Claims Processor
Nationwide
01.2016 - 12.2018
Customer Service
Dillard's
01.2014 - 12.2015
Customer Service
Liberty Medical
01.2009 - 12.2013
Customer Service
Aegis Communications Group
01.2008 - 12.2009
Associate of Applied Science - Accounting
Everest Institute
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