Danielle Mccullum
Warner Robins,GA
Summary
Adept at working alongside orthodontists and dentists to provide logistical support with patient care and procedures. With almost 20 years experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist
Dandy Dental Lab
02.2023 - Current
- Assisting doctors with customer service calls and chats about dental restoration, TMD, orthodontic and sleep apnea cases.
- Assisting doctors with customer service calls and chats about scanning issues and order workflows.
- Helping practices with order issues, deep dive cases to problem solve the issue.
- Remote
Orthodontic Assistant/Lab Technician
Spillers Orthodontics
05.2011 - 02.2023
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Designed Aligner, Retainers and TMD/Night guards
- Utilized CAD software and 3D Printers to fabricate Aligner, Retainers and TMD/Night guards
- Worked closely with treatment plans and goals for designs
Dental Assistant
Macon Smiles
03.2008 - 05.2011
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
- Typed patient data into computer system using softdent while following privacy laws and maintaining high level of accuracy.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Used softdent to document and maintain patient information and health background.
- Booked appointments for patients using softdent.
Education
Diploma -
Westside High School
Macon, GA05.2001
Dental Assisting
Middle Georgia College
05.2008
Certification
Certified Dental Assistant
Certified Orthodontic Assistant
Timeline
Clinical Support Specialist
Dandy Dental Lab
02.2023 - Current
Orthodontic Assistant/Lab Technician
Spillers Orthodontics
05.2011 - 02.2023
Dental Assistant
Macon Smiles
03.2008 - 05.2011
Diploma -
Westside High School
Dental Assisting
Middle Georgia College