Danielle Perry
Summary
High-powered employee motivated to maintain the highest level of customer/patient/teacher/student satisfaction and contribute to company/school success. Specializes in quality service, customer/patient/student retention, productivity and team management. Staff member with a 4-year track record of success in assisting teachers in the classroom, providing exceptional customer service, and resolving customer complaints and issues. Empathetic caregiver and educator. Solid team player with an upbeat positive attitude. Proficient user of Microsoft Word, PowerPoint, and Excel. Experienced with Google Drive, Docs, Sheets, Slides, and Forms.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Zaxbys
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Paraprofessional
Callaway Elementary School
01.2022 - 07.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Paraprofessional
Callaway Middle School
01.2020 - 01.2022
- Assist teachers with analyzing and tracking student's Lexile progress throughout the year and create reports showing that progress.
- Help teachers create materials, gradebook layouts, seating charts, worksheets, and quizzes.
- Encourage proper behavior in and out of the classroom.
- Enforce school rules and regulations.
- Minimize classroom disruptions and provide an encouraging environment and climate.
- Assists with grading assignments and tests.
- Additionally, tutor and help students in mathematics.
- Stands-in for teachers who are absent, manages those classes, and ensures that work is completed.
- High-powered employee motivated to maintain the highest level of customer/patient/teacher/student satisfaction and contribute to company/school success.
- Specializes in quality service, customer/patient/student retention, productivity and team management.
- Staff member with a 2-year track record of success in assisting teachers in the classroom, providing exceptional customer service, and resolving customer complaints and issues.
- Empathetic caregiver and educator.
- Solid team player with an upbeat positive attitude.
- Proficient user of Microsoft Word, PowerPoint, and Excel.
- Experienced with Google Drive, Docs, Sheets, Slides, and Forms.
Certified Nursing Assistant
Lagrange Health and Rehab
02.2020 - 07.2020
- Provided high-quality patient care for up to 20 patients at a time.
- Preserved patient dignity and minimized discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
- Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, dressing, and grooming.
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
- Displayed strong clinical skills in assessing vital signs.
- Ensured the accurate, timely flow of information by maintaining thorough patient records and updating other healthcare team members on patients' status.
- Complied with HIPPA standards in all patient documentation and interactions.
Lead Server/ Assistant Manager
IHOP
01.2016 - 01.2019
- Earned a reputation as an expert in handling difficult and hard-to-please guests.
- On numerous occasions, turned unhappy guests into raving fans.
- Displayed advanced customer service in every position held and ensured all guests received prompt and attentive service.
- Thrived in high volume environments during the busiest hours of business, maintaining the highest level of attentiveness to up to 40 guests at a time.
- Had a team player mentality and helped other coworkers even during the high volume business hours.
- Took a proactive approach to new processes and other ways to better company success.
Customer Service Manager/ Web Sales Associate and Cashier
Extreme Outfitters
01.2013 - 01.2016
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Managed quality communication, customer support and attentiveness to each client.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Promptly responded to general inquiries from clients via e-mail and telephone.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved customer complaints guaranteeing a high level of customer service.
- Took special orders in person and over the phone to generate additional revenue.
- Maintained up-to-date knowledge of store policies.
- Created training manuals targeted at resolving even the most difficult customer issues.
- Created new processes and systems for increasing customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding customer service goals.
- Trained 7 new employees.
Assistant Manager/Cashier
Zaxbys
01.2011 - 01.2013
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Served fresh, hot food with a smile in a timely manner.
- Resolved guest complaints promptly and professionally.
- Served as a mentor to junior team members.
- Managed a team of 8 associates.
- Balanced nightly deposits and completed credit card processing.
Education
Bachelors of Science - Psychology
Liberty University
07-2028
High school diploma -
Lagrange High West Georgia Technical College
01.2012
Skills
- Strong organizational skills
- Proficient computer skills
- Active listening skills
- Good multitasker
- Seasoned in customer service
- Web department experience
- Dependable professional
- Time management
- Problem-solving
Timeline
Assistant Manager
Zaxbys
07.2024 - Current
Paraprofessional
Callaway Elementary School
01.2022 - 07.2024
Certified Nursing Assistant
Lagrange Health and Rehab
02.2020 - 07.2020
Paraprofessional
Callaway Middle School
01.2020 - 01.2022
Lead Server/ Assistant Manager
IHOP
01.2016 - 01.2019
Customer Service Manager/ Web Sales Associate and Cashier
Extreme Outfitters
01.2013 - 01.2016
Assistant Manager/Cashier
Zaxbys
01.2011 - 01.2013
High school diploma -
Lagrange High West Georgia Technical College
Bachelors of Science - Psychology
Liberty University
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