Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Danielle Richardson

Covington

Summary

Dynamic Field Operations Supervisor with a proven track record, excelling in logistics management and team building. Knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems, and developing improvement plans. Bringing countless years in leadership from construction to communications.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Operations Supervisor

Charter Spectrum Communications
10.2023 - Current
  • Trained technicians on safety, task prioritization and project management techniques.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded proactively and positively to rapid change.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Met with senior management to determine needs and develop roadmaps.
  • Administered disciplinary actions to workers violating safety regulations and company policies.
  • Oversee daily operations of field techs, keeping team production moving at optimal pace.
  • Established and enforced safety regulations, procedures and standards
  • Investigated and reported on accidents, injuries and near-miss incidents.
  • Partnered with other company departments to facilitate effective project roll outs

Field Service Technician

Charter Spectrum Communications
09.2021 - 10.2023
  • Discussed and recommended service options with customers and explained costs involved.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Operated hand tools and power equipment according to company safety procedures.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Equipment Operator

Witron Logistics
05.2019 - 09.2021
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Drove vehicles around warehouse loading zone and maintained clean driving record.
  • Used forklifts and hand trucks to move materials around work sites and organized according to need.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
  • Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
  • Climbed crane machinery to remove debris and damaged product to restore machine functionality
  • Configured computer coding and programs to restore machines from malfunctioning

Traffic Control Supervisor

AWP Traffic Control
02.2015 - 03.2019
  • Orchestrated the blueprint for highway work zone setup, signs and barrel barricades to encourage safety of customers, employees and traveling public.
  • Operated and safely navigated company vehicles to transport materials and equipment to job site.
  • Created traffic control plans for difficult areas to support public and crew member safety.
  • Inspected traffic control devices to verify functionality, placement and safety compliance.
  • Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
  • Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
  • Prepared reports and presentations to communicate findings and recommendations to decision-makers.
  • Conducted traffic studies to gather data, informing decision-making and traffic management planning.
  • Oversaw maintenance of traffic system by preparing work orders for repair and modifications to equipment and components.
  • Used standard calculations to determine traffic light time settings and speed restrictions based upon area needs and observed driver behaviors.
  • Identified most efficient methods to improve traffic flow by analyzing traffic data.
  • Maintained traffic control plans for proper management of traffic during construction and events.

Education

High School Diploma -

Mundy's Mill High School
Jonesboro, Ga

No Degree - Criminal Justice

American Public University
Charles Town, WV
08-2015

Skills

  • Logistics management
  • Project leadership
  • Schedule management
  • Customer relationship development
  • Training and coaching
  • Inventory tracking
  • Asset management
  • Team building
  • Operational efficiency
  • Certified forklift operator
  • Heavy lifting

Accomplishments

2023 Charter Spectrum Tech of The Year Award

2024 Charter Spectrum Leadership Program Certificate

2025 Charter Spectrum FOLD Leadership Certification

Certification

2025-2026 Forklift Certified

2025-2026 Charter Spectrum Ladder and Aerial Operations Training Certified

Timeline

Field Operations Supervisor

Charter Spectrum Communications
10.2023 - Current

Field Service Technician

Charter Spectrum Communications
09.2021 - 10.2023

Equipment Operator

Witron Logistics
05.2019 - 09.2021

Traffic Control Supervisor

AWP Traffic Control
02.2015 - 03.2019

High School Diploma -

Mundy's Mill High School

No Degree - Criminal Justice

American Public University

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Danielle Richardson