Danielle Smart
Atlanta
Summary
Sales Engineer with proven track record in networking industry with expertise in securing networking systems. Adept at working with customers to determine IT challenges within organization and engineer practical solutions. Friendly and personable with solid history of successful relationship management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Engineer; Federal Government
Juniper Networks
06.2022 - Current
- Serve as a trusted technical advisor to the Department of Defense and U.S. Army, delivering tailored networking solutions to meet mission-critical needs across defense, intelligence, and civilian sectors.
- Assisted more senior SEs in configuring, debugging, and presenting optimized proof-of-concept test configurations.
- Develop detailed Bill of Materials for complex federal solutions, ensuring accuracy, compliance, and alignment with agency budgets and procurement guidelines.
- Deliver technical sales presentations to prospects and presented benefits and value of products at military bases and conferences across the country.
- Manage technical integration, systems engineering program management, customer support and program management.
- Recommend changes, improvements, or enhancements in products to product development team based on customer feedback.
Sales Development Representative
ServiceTitan
06.2021 - 05.2022
- Built strong pipeline of prospective customers by sourcing potential leads and converting outbound opportunities
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Increased customer base and gross profit by 20% through effective lead generation.
Substitute Teaching and Testing Support
Atlanta Public Schools
01.2017 - 05.2021
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Cybersecurity Internship
First Data
01.2018 - 05.2018
- Conducted research, gathered information from multiple sources and presented results.
- Performed network troubleshooting to isolate and diagnose common problems.
- Worked with business partners to balance requirements, security and risk reduction.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Engineered, maintained and repaired security systems and programmable logic controls.
Graduate Lecturer
University Of Louisville
07.2014 - 05.2017
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Documented attendance and completed assignments to maintain full class and student records.
- Worked on Theatre history projects, studying effects of Culturally Biased methods on diverse subjects.
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
- Oversaw groups of over thirty-five students and assisted with academic projects.
Education
Master of Science - Cybersecurity
Kennesaw State University
Kennesaw, GA12.2021
Master of Arts - Theatre
University of Louisville
Louisville, KY05.2017
Bachelor of Arts - Theatre
North Carolina Agricultural And Technical State University
Greensboro, NC05.2014
Skills
- Collaborative
- Innovative
- Strategic
- Organization and Time Management
- Training and Development
- Team Building
- Leadership
- Creativity
Technical Skills
- Operating Systems: Windows, Mac OS, Linux, Ubuntu
- Programming Languages: Python, Java, SQL
- Virtualization Platforms: VMware, Virtual Box
- Data Security
- AWS Certification (pending)
Certification
- JNCIA- SECURITY, JUNIPER OPERATING SYSTEM
- JNCIS- SECURITY, ENTERPRISE, ROUTING AND SWITCHING, MIST AI, DESIGN
Timeline
Sales Engineer; Federal Government
Juniper Networks
06.2022 - Current
Sales Development Representative
ServiceTitan
06.2021 - 05.2022
Cybersecurity Internship
First Data
01.2018 - 05.2018
Substitute Teaching and Testing Support
Atlanta Public Schools
01.2017 - 05.2021
Graduate Lecturer
University Of Louisville
07.2014 - 05.2017
Master of Science - Cybersecurity
Kennesaw State University
Master of Arts - Theatre
University of Louisville
Bachelor of Arts - Theatre
North Carolina Agricultural And Technical State University
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