Engaging in conversations making people smile and laugh is something i enjoy doing on a daily basis. I smile a lot during communication with customers to get them to buy things and also interest them in upcoming things my store has going. I love to make people day and send them on their way happy about the decision they have made. All in all, working with people interacting is one of my strengths.
High-achieving Kitchen Manager offering 2 years’ experience in the restaurant industry. Skilled Kitchen Manager knowledgeable about best practices, safe food handling, and inventory management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nationwide 3PL Warehouse Management/Customer Service Representative
Cargo Logistics Networking/Strategic Solutions
05.2021 - 09.2023
Built pallets and loads for partial and mixed pallets, wrapped finished pallets, and staged pallets and loads into truck when ready for shipment.
Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Managing different buildings across the world for more storage and distributing.
Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
Maneuvered forklift safely in congested and confined areas.
Unloaded and stacked materials by raising and lowering lifting devices.
Removed orders from storage, wrapped and staged for shipments.
Changed out forklift batteries and connected batteries to battery charger.
Manually counted Number of picked and packaged orders for any loss.
Received cargo by lifting and moving it using hand trucks and pallet jacks.
Communicated with production team members about quality issues.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Performed visual inspections and non-destructive tests where appropriate.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Reviewed order data to verify transactions and shipping dates.
Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Handled day-to-day shipping and receiving overseeing more than 400 packages per day.
Answered constant flow of customer calls with minimal wait times.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to high volume of phone and email requests to provide logistics information.
Organized paperwork and explained individual job parameters for each assignment.
Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
Monitored driver locations in field and solved discrepancies to keep team on-track.
Assisted in resolving customer complaints and grievances.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Operated forklift in compliance with OSHA guidelines and organizational policies.
Unloaded materials and goods at designated locations for best project availability.
Maneuvered forklift safely in congested and confined areas using Propane Reach Lift proper procedure.
Inspected equipment for defects and performed repairs or maintenance tasks.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
Cherry Picker Operator
Distribution Cooperative Inc. (DCI)
05.2020 - 04.2021
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Scanned packages and boxes and moved to loading dock for shipment.
Pulled orders quickly to maintain demanding productivity goals.
Quickly and properly wrapped and boxed medical and surgical equipment items, maintaining uniformity to meet fulfillment targets.
Directed weekly product cycle counts and corrected errors in warehouse inventory system.
Removed items from shelves or storage bins and scanned tags.
Positioned boom truck and operated lift on uneven and all-terrain conditions.
Operating: Stand-up, Sit Down, Reach Trucks, Clamp Lifts and Cherry Pickers to correctly pull the correct merchandise.
Inspected and serviced cherry picker vehicle as part of regular preventive maintenance and repair of worn out or broken components.
Bartender/Server Trainer
Olive Garden
12.2019 - 01.2021
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
Checked identification for minimum age for sale of alcoholic beverages.
Manage and train new employee's.
Increased sales significantly by upselling higher-end products to customers.
Noted special patron requests and followed up with kitchen to confirm delivery.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Kept register accurate through correct billing, payment processing and cash management practices.
Kept track of event finances, including initial deposits, due payments and final balances.
Worked with POS system to place orders, manage bills and handle complimentary items.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
During COVID-19, making sure everyone even myself were safe from the spread of the virus.
Printing Press Operator Assistant
Toppan Interamerica Inc.
01.2020 - 04.2020
Produced high quality finished printed materials including brochures, flyers, counter tos, shelf printings, four-color artwork and mailers.
Operating forklift, clamp lift and cranes.
Promptly removed completed loads from press.
Set up and operated printing press machines.
Adjusted press during production runs to maintain specific registration and color densities.
Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
Mixed and poured paint and color mixtures into reservoirs.
Applied appropriate packing sheets to cylinders to build up blanket of thickness.
Operated press to achieve highest print quality and productivity with minimal scrap.
Inspected machines and performed repairs.
Multi-tasked to keep all assigned projects running effectively and efficiently.
Successfully completed monthly safety training sessions.
Maintained register during make-ready and productions processes.
Loaded and positioned unprinted materials.
Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
Maneuvered forklift safely in congested and confined areas using Skill, Technique and also Caution
Received cargo by lifting and moving it using hand trucks and pallet jacks.
Transported goods between warehouse locations according to shipment and storage needs.
Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
Operated all loaders, Ink and Pallet equipment safely and efficiently to prevent damage to items and avoid injuries.
Changed out forklift batteries and connected batteries to battery charger.
Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
Removed orders from storage, wrapped and staged for shipments.
Unloaded and stacked materials by raising and lowering lifting devices.
Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Packed items into appropriate containers for shipment.
Hotel Front Desk Supervisor
Comfort Suites
08.2017 - 12.2019
Arranged conference calls for the marketing and sales teams both onsite and at remote locations using Choice Advantage.com
Greeted each patient pleasantly and provided the desk sheet for sign-in
Collected, sorted, distributed mail and prepared mail, messages, or courier deliveries
Answered the phone by the second ring and greeted callers enthusiastically
Collected deposits, fees and payments
Informed guests of hotel security features and offered details regarding fire and emergency procedures.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Overhauled existing technical systems through execution of system upgrade.
Supervised team of 10+ front desk agents and helped to resolve issues arising during shifts.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Budgets, and procurement strategies, leading to 99.9% bottom-line improvement.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Collected room deposits, fees and payments.
Collaborated with team members to handle guest requirements from check-in through check-out.
+ Edit or add your own
Server/Bartender
Olive Garden Italian Restaurant
06.2017 - 01.2018
Olive Garden is a high expectated restaurant that requires special skill and talent in the working envirornment
Pre-Bussing Tables (cleaning and setting)
Using the BEST customer service to your ability that you cant use
Making sure all orders are correct and repeated to customers
Making sure all drinks are correctly poured
Getting all orders appetizers and salads out at its correct time and prospective place
Running all food at its right time and correct table
Getting everything preped and ready
Keeping the environment clean and free of pest
CUSTOMER IS ALWAYS RIGHT
Checking on your tables periodically
Up-selling
Advertising
Showing up to work presentable and with a positive attitude most importantly ON TIME
Carding EVERYONE that looks under 30 Years Of Age
Checked identification for minimum age for sale of alcoholic beverages.
Engaged in suggestive selling and other sales techniques.
Assisted wait staff with timely food delivery and guest requests.
Assisted customers with carry-out service.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Monitored dining room inventory and replenished as necessary.
Maintained excellent attendance record, consistently arriving to work on time.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Cabin Crew Service
O'Hare International Airport
01.2017 - 05.2017
Passengers want to enjoy a comfortable clean environment while they're going to spending some time. There's alot of responsibilities you have to with cleaning planes and maintaining things on the plane.
Taking out every trash bin on the airplane
Sanitizing seats, head and arm rest
Cleaning all mini kitchens counters floors and handles
Vacuuming and sanitizing all floors
Picking up any garbage or left over food passengers have left
Making sure they have magazines and any other news papers they might be interested into reading during their flights
Getting all blankets and earphones recycled and restocked
Keeping bathrooms fully stocked
Cleaning windows and all mirrors
Enforced lost and found procedures for any items inadvertently left behind by travelers.
Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
Stocked cabin with all necessary supplies, including safety guides, airsick bags and cleaning products after every flight.
Cleaned and serviced aircraft interiors including cabin, galleys and lavatories.
Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
Checked whether personnel completed required duties and responsibilities during respective shifts.
Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
Education
High School Diploma - undefined
Burlington Central High School
Hampshire, Illinois
2012
Skills
Great communicating skills
Computer skills, Great and pretty fast typer
Reliable
Customer Service
Great at working fast paste and under pressure
Great at getting sells and upselling
Safe food handling
Staff management
Marketing and sales
Cleanliness
Food preparation and safety
Kitchen equipment operation and maintenance
Accomplishments
Certification
Certified Printing Press, Toppan Interamerica Inc. - 2 years
Certified Fork Lift Operator, Distribution Cooperative Inc. - 1 year
Timeline
Nationwide 3PL Warehouse Management/Customer Service Representative
Cargo Logistics Networking/Strategic Solutions
05.2021 - 09.2023
Cherry Picker Operator
Distribution Cooperative Inc. (DCI)
05.2020 - 04.2021
Printing Press Operator Assistant
Toppan Interamerica Inc.
01.2020 - 04.2020
Bartender/Server Trainer
Olive Garden
12.2019 - 01.2021
Hotel Front Desk Supervisor
Comfort Suites
08.2017 - 12.2019
Server/Bartender
Olive Garden Italian Restaurant
06.2017 - 01.2018
Cabin Crew Service
O'Hare International Airport
01.2017 - 05.2017
High School Diploma - undefined
Burlington Central High School
Certified Printing Press, Toppan Interamerica Inc. - 2 years
Certified Fork Lift Operator, Distribution Cooperative Inc. - 1 year
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